LeAnne Gaines
Montgomery ,AL
Summary
Compassionate worker with 10 year healthcare background. I started off as a CNA and went back to school and gained skills in Medical Clerical Assisting and Medical Billing and coding. Very diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding electronic health records charting abilities and insurance verification. I then studied and became a Life & Health Insurance Agent and is very knowledgeable in Insurance product.
Overview
10
10
years of professional experience
Work History
Home Care Sheduler
Home Instead Senior Services
Opelika, AL
08.2020
- Coordinated caregiver schedules to match client care needs, availability, and service preferences.
- Monitored daily staffing changes and reassigned coverage to maintain continuity of care.
- Communicated schedule updates promptly with caregivers, clients, and office staff.
- Resolved last-minute call-offs by identifying qualified backup caregivers.
Part Time Health Insurance Agent
HG Insurance
Remote
09.2025 - Current
- Educated clients on health insurance plan options, coverage details, and enrollment requirements.
- Assessed customer needs to recommend suitable policies aligned with budget and benefit preferences.
- Processed applications, renewals, and policy updates while maintaining accurate documentation.
- Explained premiums, deductibles, copays, and out-of-pocket costs in clear, client-friendly language.
Medical Office Assistant
Pediatric Family Medical Clinic
Union Springs, AL
02.2023 - 08.2025
- Assisted healthcare providers with patient check-ins and intake forms.
- Maintained accurate medical records and updated patient information regularly.
- Coordinated communication between families and medical staff regarding care plans.
- Processed insurance claims and verified patient coverage effectively.
- Handled phone inquiries, providing information about clinic services to parents.
- Supported staff in maintaining a clean and welcoming clinic environment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Greeted patients and visitors in a professional and friendly manner.
Certified Nursing Assistant
Magnolia Nursing Home
Tuskegee, AL
01.2017 - 07.2020
- Assisted residents with bathing, grooming, dressing, and daily hygiene needs
- Monitored vital signs and reported changes in resident condition to nursing staff
- Supported mobility by transferring residents safely using lifts and gait belts
- Provided timely meal assistance and documented food and fluid intake accurately
Education
Life& Health Insurance Agent - Life & Health Insurance
University of Alabama College of Continuing Studies
Huntsville, AL09.2025
Diploma Certificate - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL11.2024
Certified Nursing Assistant CNA - Certified Nursing Assistant
Easter Seals
Opelika, AL08.2016
Skills
- Patient care
- Medical terminology
- Appointment scheduling
- Electronic EHR/ EMR charting
- Medical Billing and Coding ICD-10
- Insurance verification
- Insurance claims
- Phone Etiquette
Experience
01-2023
Timeline
Part Time Health Insurance Agent
HG Insurance
09.2025 - Current
Medical Office Assistant
Pediatric Family Medical Clinic
02.2023 - 08.2025
Home Care Sheduler
Home Instead Senior Services
08.2020
Certified Nursing Assistant
Magnolia Nursing Home
01.2017 - 07.2020
Certified Nursing Assistant CNA - Certified Nursing Assistant
Easter Seals
Diploma Certificate - Medical Administrative Assistant
Ultimate Medical Academy
Life& Health Insurance Agent - Life & Health Insurance
University of Alabama College of Continuing Studies