Summary
Overview
Work history
Education
Skills
Timeline
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Leanne Giles

Beaver Falls,United States

Summary

Experienced and highly organized Property Manager with a proven track record in overseeing residential communities, maintaining high occupancy rates, and fostering strong resident relationships. Known for exceptional communication, attention to detail, and a hands-on approach to operations, leasing, vendor coordination, and maintenance oversight. Committed to delivering a safe, well-maintained, and welcoming environment while ensuring compliance with lease terms and company policies. Dedicated to going above and beyond to support residents and team members while driving overall property success.

Overview

18
18
years of professional experience
2009
2009
years of post-secondary education

Work history

Property Manager

CJ Betters Enterprises
Beaver, Beaver
03.2024 - Current
  • Tenant Relations & Customer Service – Skilled in maintaining positive resident relationships and resolving conflicts or concerns professionally.
  • Lease Administration – Proficient in lease preparation, renewals, compliance, and enforcement of lease terms.
  • Maintenance Coordination – Experienced in managing service requests, preventative maintenance, and vendor scheduling.
  • Budgeting & Financial Oversight – Capable of managing budgets, tracking expenses, and maximizing NOI.
  • Rent Collection & Delinquency Management – Consistent in ensuring timely rent collection and handling delinquencies effectively.
  • Marketing & Leasing – Knowledgeable in advertising vacancies, conducting showings, and securing qualified tenants.
  • Vendor & Contractor Management – Skilled in negotiating contracts, overseeing projects, and ensuring timely, quality work.
  • Regulatory Compliance – Familiar with fair housing laws, safety codes, and property regulations.
  • Crisis & Emergency Response – Quick to respond to urgent issues, including after-hours emergencies, with clear communication and coordination.
  • Technology & Property Management Software – Proficient in systems like Yardi and RentCafe.
  • Managed day-to-day operations for 90 rental units with outstanding planning and organization.
  • Renewed over 25 leases, maintaining strong resident relationships and occupancy stability.
  • Managed the leasing of more than 20 units, ensuring efficient tenant placement.
  • Assisted in increasing occupancy from 65% to 97% through strategic leasing efforts and strong resident relations.
  • Organized regular meetings with property owners regarding updates or concerns related to their investments.
  • Managed resident move-ins and move-outs efficiently, reducing property vacancy periods.
  • Orchestrated efficient turnaround between tenancies; ensured professional cleaning before new occupant moved in.

Office administrator

Parkhurst
Moon Township, Allegheny
07.2022 - 03.2024
  • Completed data entry tasks accurately, ensuring error-free records were maintained.
  • Prepared reports meticulously for accurate record-keeping purposes.
  • Provided administrative support during high-pressure periods, aiding overall productivity.
  • Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
  • Coordinated logistics for special events, resulting in successful company functions.
  • Handled correspondence, providing timely responses to all enquiries.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
  • Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.

Food and beverage manager

Parkhurts
Moon Township, Allegheny
07.2022 - 03.2024
  • Conducted regular inspections of restaurant facilities to maintain health and safety compliance.
  • Trained new staff members on company policies, ensuring consistent service standards.
  • Implemented strict cleanliness protocols across the entire establishment, reinforcing hygiene standards consistently upheld by staff members.
  • Assessed performance of individual team members regularly, identifying areas of improvement or commendable effort promptly.
  • Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Negotiated supplier contracts for better pricing and improved product quality.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Ensured compliance with local licensing laws for smooth operation of the bar.

Full-Time Parent & Household Manager

Self
Charleston, South Carolina
06.2010 - 06.2022
  • Oversaw and coordinated daily household operations, including budgeting, scheduling, and conflict resolution
  • Managed logistics for school, medical, extracurricular, and family commitments
  • Developed and applied strong organizational, time management, and multitasking skills
  • Adapted quickly to changing priorities and problem-solved under pressure
  • Volunteered in school and community functions, contributing to event planning and group coordination
  • Maintained a structured, nurturing environment supporting development and well-being

Knowledge Management Specialist AFSC 3D0X1

United States Air Force
Charleston, South Carolina
04.2007 - 06.2010
  • Maintained and managed official records, publications, and directives.
  • Administered and developed SharePoint sites to support collaboration across departments.
  • Implemented workflow solutions and data structures that improved accessibility and compliance.
  • Ensured compliance with records management and cybersecurity protocols under AF and DoD guidelines.
  • Trained over 300 personnel on knowledge operations and information management best practices.
  • Coordinated Freedom of Information Act (FOIA) and Privacy Act requests with accuracy and discretion.
  • Carried out day-to-day duties accurately and efficiently.
  • Supported team by demonstrating respect and willingness to help.
  • Collaborated with IT department to develop user-friendly knowledge management platforms.

Education

Associate of Applied Science in Information Resources Management

Community College of the Air Force
Keesler Air Force Base, MS
06.2007 - 11.2007

United States Air Force Basic Military Training
Lackland Air Force Base, TX

Certificate of Higher Education - Cosmetology

Beaver Falls Beauty Academy
Beaver Falls, Pennsylvania
09.2019 - 12.2020

Skills

  • Problem-solving
  • Time management
  • Understanding of landlord-tenant law
  • Social media marketing
  • Communication skills
  • Conducting meetings
  • Grounds inspections
  • Contracting
  • Legal document preparation
  • Property showing
  • Regulatory compliance
  • Lease management experience
  • Contractor sourcing
  • Upkeep of property records
  • Time efficiency
  • Client relationship building
  • Customer Service
  • Public speaking
  • Multi-Tasking efficiency
  • Product knowledge
  • Sales expertise
  • Microsoft Office Suite
  • Database management
  • Building maintenance knowledge

Timeline

Property Manager

CJ Betters Enterprises
03.2024 - Current

Office administrator

Parkhurst
07.2022 - 03.2024

Food and beverage manager

Parkhurts
07.2022 - 03.2024

Certificate of Higher Education - Cosmetology

Beaver Falls Beauty Academy
09.2019 - 12.2020

Full-Time Parent & Household Manager

Self
06.2010 - 06.2022

Associate of Applied Science in Information Resources Management

Community College of the Air Force
06.2007 - 11.2007

Knowledge Management Specialist AFSC 3D0X1

United States Air Force
04.2007 - 06.2010

United States Air Force Basic Military Training

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Leanne Giles