Summary
Overview
Work History
Education
Skills
Timeline
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LeAnne Grimsley

Wichita,KS

Summary

Dynamic Customer Relations Manager with a proven track record at Kelly Grimsley Auto Group, excelling in client relationship building and problem-solving. Leveraged CRM software to enhance customer loyalty and retention, while training teams to deliver exceptional service. Recognized for strategic thinking and effective communication, driving repeat business and positive client experiences.

Overview

8
8
years of professional experience

Work History

Customer Relations Manager

Kelly Grimsley Auto Group
09.2022 - 03.2025
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.

Fuel Station Manager

Kroger's Grocery
01.2020 - 02.2022
  • Maintained regulatory compliance with local, state, and federal agencies through diligent record-keeping and regular inspections.
  • Collaborated with corporate leadership on strategic initiatives aimed at expanding the company''s footprint within the region.
  • Coordinated staffing schedules to ensure adequate coverage during peak hours without sacrificing cost-efficiency measures like overtime reduction efforts.
  • Implemented energy-saving measures such as LED lighting upgrades; reducing utility expenses for the station.

Spa Coordinator

Bohemia Spa and Boutique
03.2017 - 03.2020
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
  • Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
  • Monitored access of guests and escorted to treatment areas.

Education

Cosmologist - Cosmetology

Classic College
Wichita, KS
03-2012

Certified Nursing - CNA

We Care Online
Wichita, KS
02-2010

Goddard High School
Goddard, KS
05-1977

Skills

  • Strong work ethic
  • Quality assurance
  • CRM software proficiency
  • Workload management
  • Business operations
  • Sales forecasting
  • Attention to detail
  • Schedule management
  • Customer development planning
  • Account updates
  • Customer service
  • Problem-solving
  • Team member training
  • Strategic thinking
  • Decision-making
  • Customer relations
  • Training and mentoring
  • Team management
  • Team building
  • Data entry
  • Customer relationship management
  • Staff training
  • Paperwork processing
  • Customer needs assessment
  • File maintenance
  • Sales proficiency
  • Process improvement
  • Delinquency monitoring
  • Vendor relationship management
  • Reports generation
  • Cross-selling and Up-selling
  • Contracts administration
  • Strong leadership
  • Business retention
  • Customer surveys
  • Call logging
  • Customer complaints escalation
  • Service billing arrangements
  • Client onboarding
  • Performance reviewing
  • Professional and courteous
  • Goal setting
  • Good judgment

Timeline

Customer Relations Manager

Kelly Grimsley Auto Group
09.2022 - 03.2025

Fuel Station Manager

Kroger's Grocery
01.2020 - 02.2022

Spa Coordinator

Bohemia Spa and Boutique
03.2017 - 03.2020

Cosmologist - Cosmetology

Classic College

Certified Nursing - CNA

We Care Online

Goddard High School

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LeAnne Grimsley