Leanne Guerra

• Customer Service:
  - Provides superior customer service
  - Takes orders from customers by telephone or in person
  - Answers customer questions regarding products
  
  Food Service / Production:
  - Prepares, packages, and merchandises fresh product effectively
  - Slices, packages, labels, rotates, and culls products for poor quality
  - Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
  
  Sales:
  - Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
  
  Food Safety:
  - Cleans and sanitizes display cases
  - Operates / maintains equipment properly
  - Complies with H-E-B food safety and sanitation standards
  - Complies with department / Store operating procedures- Assists in technical areas as needed (e.g., baking, frying, and decorating)
  - Culls bakery products for poor quality, expiration dates
  
  DELI:
  - Takes care of service counter Customers
  - Uses ordering system applications
  - Uses Fresh Production Planner
  - Performs inventory management processes (MSI, PAW) as required
  - If applicable, ensures catering orders are prepared and ready in time for Customer pickup
  - Performs all sanitation and maintenance tasks for Deli slicers
  
  PREPARED FOODS:
  - Serves / packages products at customer's request
  - Educates customers on preparation / reheating instructions of prepared foods
  - Prepackages condiments (sauces, dressings) for prepared food items
  - Cuts, slices, dices, chops, food in preparation for chef

Additional Department-Specific Responsibilities:
BAKERY:
- Records production and shrink to aid in production planning

Collaborated with team members to ensure smooth operation of the deli and bakery department.

Opened new inventory and rotated stock by dates to maintain freshness.

Customer Service:
- Provides superior customer service; look for ways to go above and beyond what our Customers expect
- Answers product-related questions for customers, and offers additional or alternative products and services

Cash-Handling:
- Process customer transactions of goods and services
- Collects cash, check, or charge payment from customer and makes change for cash transactions
- Uses electronic scanner to record prices
- Weighs items, bags merchandise, and redeems food stamps and promotional coupons
- Monitors and manages potential front-end shrink
- Performs Customer Service Assistant duties frequently
- Working in a fast-paced environment
- Being courteous, energetic, and have a helpful attitude
- Have a precision in scanning and keying; attention to detail
- Ability to get along with others and communicate well with supervisors and team leads.