MaLinda Hilleary
Hawthorne,FL
Summary
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Head Teller
DLP Bank
06.2019 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, reso lving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Mentored junior tellers, fostering professional development and growth within the team.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
Universal Banker
VyStar Credit Union
01.2019 - 06.2019
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Balanced teller drawers and ATM cash.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
Education
High School Diploma -
Interlachen High School
Interlachen, FL06.2006
Skills
- Branch operations
- Organization and Planning
- Operational Efficiency
- Security Procedures
- Staff Training and Development
- Cash handling expertise
- Deposit processing
- Transaction processing accuracy
- Staff Management
- Account Maintenance
- Cash Drawer Balancing
- Policy Adherence
- Currency Exchange
- Safe Deposit Box Management
- Loan Payment Processing
- Night drop processing
- Positive Attitude
- Customer Service
- Vault Security
- Team Collaboration and Leadership
- Cash Handling Accuracy
- Transaction Overrides
- Coaching and Mentoring
Timeline
Head Teller
DLP Bank
06.2019 - Current
Universal Banker
VyStar Credit Union
01.2019 - 06.2019
High School Diploma -
Interlachen High School
Similar Profiles
Angela GriffisAngela Griffis
Teller at DLP BankTeller at DLP Bank
Aaron AlexiouAaron Alexiou
Electrcian at DLP ElectricalElectrcian at DLP Electrical
Abel I TorresAbel I Torres
Custodian at DLP Services with Border PatrolCustodian at DLP Services with Border Patrol