Leanne Ragland

I have been working remotely since March 2020

• Prepared generated contracts and related closing documents.
• Processed payments for various transaction types through our company's
  software.
• Performed quality assurance on contracts after guests signed to verify the accuracy
  following all guidelines and requirements.
• Protected confidential information with strict adherence to internal policies and
  data security regulations.

• Created training materials, using PowerPoint and Word to train new employees.
• Conducted surveys to gauge new hires' knowledge and adjusted accordingly.
• Created schedules for all team members applying all needs for each individual
  team member.
• Held weekly meetings with management to keep them up to date with
  progression and any concerns.
• Improved program designs based on requirements gathered from employees and
  managers.

• Stayed knowledgeable about the range of products, all sales, store loyalty
  program, and store credit card.
• Processing orders via POS register, resolving return and exchange issues.
• Managing financial transactions and balancing drawers.
• Resolved customer concerns using strong communication and conflict
  management skills.