Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leanne Lamping

Leanne Lamping

Houston,TX

Summary

Talented Senior Associate enthusiastic about taking on exciting new challenges within your company. Self motivated to optimize processes and streamline operations for team efficiency, and meet goals. Decisive leader with an analytical and flexible approach to solving problems. Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

9
9
years of professional experience

Work History

CA Senior Associate

Invesco
10.2019 - Current
  • Trained and supported new team members, maintaining culture of collaboration, procedures and efficient processing.
  • Improved customer satisfaction by being a voice to establish relationships with brokers, effectively addressing inquiries and resolve complex issues.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Identified customer needs and wants to enhance customer experiences.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased productivity by minimizing downtime and streamlining quality control procedures. Keeping a strong or above average on processing and quality.
  • Planned and coordinated logistics and materials for team meetings, committee meetings and staff events.

Supervisor Fit Specialist

Victoria Secret
10.2017 - 10.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Manager

Pluckers Wing Bar
08.2014 - 10.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes. Managed front and back of house for the restaurant.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Culinary Arts And Hospitality Management

Clark College
Vancouver, WA

Associate of Arts -

Clark College
Vancouver, WA

High School Diploma -

White Pass High School
Randle Washington
2006

Skills

  • Project Management and Coordination
  • Team Leadership
  • Preparing Reports
  • Customer Relationship Management (CRM)
  • Attention to Detail
  • Financial Request Expertise
  • Time Management
  • MS Office, Excel
  • New Hire Training
  • Customer Interaction
  • Process Improvement

Accomplishments

  • Collaborated with Project management team in the development of a Pilot for System Upgrades.
  • Collaborated with Senior business analyst in the development to automate the UTMA report to maintenance accounts.
  • Achieved numerous Standing Ovation awards by completing above average processing with perfect accuracy.
  • Streamlined market time processing with creating new training and process and procedure templates
  • Achieved becoming a trainer through being a strong leader and showing above average proficiency in multiple work types.

Timeline

CA Senior Associate

Invesco
10.2019 - Current

Supervisor Fit Specialist

Victoria Secret
10.2017 - 10.2019

Manager

Pluckers Wing Bar
08.2014 - 10.2017

Culinary Arts And Hospitality Management

Clark College

Associate of Arts -

Clark College

High School Diploma -

White Pass High School

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Leanne Lamping