Experienced Leader, skilled in driving great team successes by coaching and motivating team members to increase operational efficiency, team culture and overall productivity. Record of performance in exceeding organizational objectives with strong attention to detail while reviewing documents. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
Overview
5
5
years of professional experience
Work History
GARRD Compliance Officer
Administrative Office Of The Courts
Albuquerque, New Mexico
11.2021 - Current
Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
Adhered to practical action plans to respond to audit discoveries and compliance violations.
Wrote reports outlining findings and recommendations from compliance audits.
Forged productive relationships with colleagues to ensure a collaborative environment.
Tracked improvement initiatives to monitor and identify gaps in new and existing practices to promote the highest level of efficiency.
Drafted professional court correspondence to facilitate proper filing procedure.
Judicial Specialist II
State Of New Mexico Second Judicial District Court
Albuquerque, NM
04.2019 - 10.2021
Reviewed complaints, petitions, motions and pleadings to aid in determining admissibility
Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances
Drafted professional court correspondence to facilitate proper filing procedure
Achieved client confidence and protected operations by keeping information confidential
Employed effective time management when dealing with coordination and accountability around personnel and security assets
Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
General Manager
Ulta Beauty Inc.
Albuquerque, NM
07.2017 - 04.2019
Delivered customized and effective solutions to clients that met unique demands
Developed effective business plans to align strategic decisions with long-term objectives
Monitored and evaluated teams, identifying and targeting opportunities for improvement
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Reduced operational risks while organizing sales and shrink data to forecast performance trends
Cut shrink in store by 2% in less than one year
Ensured that each guest's experience was positive, memorable and consistent
Reduced corporate risk by managing shrink processes and controlling inventory levels
Provided staff members with support and training to achieve top client satisfaction
Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field
Managed 25 team members across 4 departments, resulting in an approximate $1,000,000 increase in annual revenue
General Manager
Charming Charlie Inc.
Albuquerque, NM
07.2013 - 7 2017
Completed talent acquisition and management for 20+ internal/external placements
Managed all merchandising, replenishment and inventory decisions to drive growth
Maintained payroll information by calculating, collecting and entering data.
Processed new hire paperwork and documents.
Delivered business strategy and developed systems and procedures to improve quality and efficiency of operations
Reduced operational risks while organizing sales and loss data to forecast performance trends
Tracked and analyzed profitability and key metrics to ensure profitability
Program Manager
Albuquerque Public Schools
Albuquerque, NM
9 2005 - 8 2017
Developed and administered project budgets
Ensured performance and scheduled cost control while maintaining contractual and internal performance requirements
Controlled resources and assets for the Spirit program activities to ensure compliance with industry standards and government regulations
Managed 60 of AR accounts, working directly with APS bookkeeping personnel
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
Developed organizational systems for agendas, records and reports
Created and edited documents such as correspondence, forms, reports and calendars
Complied with federal, state and local requirements
Coached new employees on administrative procedures, company policies and performance standards
Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
Education
MBA -
Western Governors University
Salt Lake City, UT
03.2021
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT
Skills
Staff management
Staff training/development
Complex Problem Solving
Efficient multi-tasker
Operations management
Verbal and written communication
Recruitment
Employee scheduling
Inventory management
Teamwork and collaboration
Organizational skills
Timeline
GARRD Compliance Officer
Administrative Office Of The Courts
11.2021 - Current
Judicial Specialist II
State Of New Mexico Second Judicial District Court
04.2019 - 10.2021
General Manager
Ulta Beauty Inc.
07.2017 - 04.2019
General Manager
Charming Charlie Inc.
07.2013 - 7 2017
Program Manager
Albuquerque Public Schools
9 2005 - 8 2017
MBA -
Western Governors University
Bachelor of Science - Business Management
Western Governors University
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