Leanne Liberatore
New Egypt,NJ
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
12
12
years of professional experience
Work History
Sales
Sunglass Hut
04.2021 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Beauty Advisor
JC Penney Sephora
05.2019 - 04.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
Keyholder
Pefumania
11.2015 - 05.2019
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations by assisting with inventory management, merchandising, and restocking.
- Increased sales performance through effective product knowledge and targeted upselling techniques.
- Strengthened team morale by fostering a positive work environment and offering constructive feedback.
- Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed.
- Collaborated with store management to develop strategies for improving overall store performance.
- Processed cash, credit, debit, and check payments.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
Assistant Manager
Wet Seal
02.2016 - 10.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Manager
Rue 21
09.2014 - 02.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Assistant Manager
Forever 21
05.2014 - 09.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Head Cashier
Forever 21
08.2013 - 05.2014
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Sales Associate
Forever 21
10.2011 - 08.2013
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Old Bridge High School
Matawan, NJ06.2013
Skills
- Promotional Support
- Problem-Solving
- Outgoing Personality
- Relationship Selling
- Relationship Building
- Cash Handling Accuracy
- Shipment Processing
- Customer Service
- Excellent People Skills
- Merchandising Knowledge
- Goal-oriented
- Lead generation
- Cash Drawer Management
Timeline
Sales
Sunglass Hut
04.2021 - 12.2023
Beauty Advisor
JC Penney Sephora
05.2019 - 04.2021
Assistant Manager
Wet Seal
02.2016 - 10.2016
Keyholder
Pefumania
11.2015 - 05.2019
Assistant Manager
Rue 21
09.2014 - 02.2016
Assistant Manager
Forever 21
05.2014 - 09.2014
Head Cashier
Forever 21
08.2013 - 05.2014
Sales Associate
Forever 21
10.2011 - 08.2013
High School Diploma -
Old Bridge High School
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