Leanne Marsh
San Jose,CA
Summary
With over 15 years in the customer service industry along with becoming the practice manager at a high end busy dermatology clinic, ready to take the next step.
Overview
15
15
years of professional experience
Work History
Practice Manager
California Skin Institute
Saratoga, CA
10.2023 - Current
- Improved practice revenue through effective financial management and strategic cost reductions.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance.
- Oversaw all hiring process for new employees, selecting candidates who aligned with our practice's goals and values.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Supervised team of 14 office personnel.
Medical Receptionist
California Skin Institute
San Jose, CA
02.2023 - 10.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Independent Consultant
Arbonne
San Jose, California
04.2020 - 04.2023
- I recommend my clients to our phenomenal skin care, hair, nutrition & body line
- Our vegan- organic based products are known all over the world and have helped so many men & women achieve their health & wellness goals
- And might I say, leave them looking and feeling younger & stronger than EVER
Bartender/Server
The Garret
Campbell, California
01.2012 - 03.2023
- Making sure all customers have a great experience & feel welcomed at all times
- With my impeccable customer service skills, I have achieved some of the highest praise by upper management as well as the owners
Customer Advocate
Safelite Auto Glass
San Jose, CA
11.2021 - 02.2023
- Opening and closing the shop. making sure the money is right.
- Greeting customers as they come in for their appointments
- Assisting customers who need help finding out what kind/type of glass is needed for their vehicle
- Ordering glass/factory parts from the dealerships
- Setting up new work orders and warranty’s
- Verifying the customers coverage for their claims
- Bill customers out
- Respond to emails and answer phone calls
- Follow up with customers even if their parts are on back order
- Keep the shop at a steady pace and not let my technicians fall behind on their jobs
- Complete request from the technicians
- And of course, keep a clean lobby for our guests.
Junior Loan Processor
Bayview Residential Brokge
Campbell, California
03.2020 - 04.2021
- Bayview residential brokerage
- I work with assessing the financial history of applicants and assist our customer to see if they are eligible for loans.
Child Care Provider
Community Child Care Council
San Jose, California
05.2009 - 02.2012
- Community child care council
- Supervise and monitor the safety of children
- Prepare mealtime and snacks for the kids
- Oversee the safety of the children in my care
- Help keep the children in a clean hygiene home.
Education
Associates Degree -
West Valley College
Saratoga, CAHigh School Diploma -
Abraham Lincoln High School
San Jose, CA06.2009
Skills
- Task Management
- Computer skills
- Organizational skills
- Leadership skills
- Time management
- Flexibility
- Office management
- Multitask
- Activities
Timeline
Practice Manager
California Skin Institute
10.2023 - Current
Medical Receptionist
California Skin Institute
02.2023 - 10.2023
Customer Advocate
Safelite Auto Glass
11.2021 - 02.2023
Independent Consultant
Arbonne
04.2020 - 04.2023
Junior Loan Processor
Bayview Residential Brokge
03.2020 - 04.2021
Bartender/Server
The Garret
01.2012 - 03.2023
Child Care Provider
Community Child Care Council
05.2009 - 02.2012
Associates Degree -
West Valley College
High School Diploma -
Abraham Lincoln High School