Leanne Marsh
San Jose,CA
Summary
With over 15 years in the customer service industry along with becoming the practice manager at a high end busy dermatology clinic, ready to take the next step.
Overview
15
15
years of professional experience
Work History
Practice Manager
California Skin Institute
10.2023 - Current
- Improved practice revenue through effective financial management and strategic cost reductions.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance.
- Oversaw all hiring process for new employees, selecting candidates who aligned with our practice's goals and values.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Supervised team of 14 office personnel.
Medical Receptionist
California Skin Institute
02.2023 - 10.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Independent Consultant
Arbonne
04.2020 - 04.2023
- I recommend my clients to our phenomenal skin care, hair, nutrition & body line
- Our vegan- organic based products are known all over the world and have helped so many men & women achieve their health & wellness goals
- And might I say, leave them looking and feeling younger & stronger than EVER
Bartender/Server
The Garret
01.2012 - 03.2023
- Making sure all customers have a great experience & feel welcomed at all times
- With my impeccable customer service skills, I have achieved some of the highest praise by upper management as well as the owners
Customer Advocate
Safelite Auto Glass
11.2021 - 02.2023
- Opening and closing the shop. making sure the money is right.
- Greeting customers as they come in for their appointments
- Assisting customers who need help finding out what kind/type of glass is needed for their vehicle
- Ordering glass/factory parts from the dealerships
- Setting up new work orders and warranty’s
- Verifying the customers coverage for their claims
- Bill customers out
- Respond to emails and answer phone calls
- Follow up with customers even if their parts are on back order
- Keep the shop at a steady pace and not let my technicians fall behind on their jobs
- Complete request from the technicians
- And of course, keep a clean lobby for our guests.
Junior Loan Processor
Bayview Residential Brokge
03.2020 - 04.2021
- Bayview residential brokerage
- I work with assessing the financial history of applicants and assist our customer to see if they are eligible for loans.
Child Care Provider
Community Child Care Council
05.2009 - 02.2012
- Community child care council
- Supervise and monitor the safety of children
- Prepare mealtime and snacks for the kids
- Oversee the safety of the children in my care
- Help keep the children in a clean hygiene home.
Education
Associates Degree -
West Valley College
Saratoga, CAHigh School Diploma -
Abraham Lincoln High School
San Jose, CA06.2009
Skills
- Task Management
- Computer skills
- Organizational skills
- Leadership skills
- Time management
- Flexibility
- Office management
- Multitask
- Activities
Timeline
Practice Manager
California Skin Institute
10.2023 - Current
Medical Receptionist
California Skin Institute
02.2023 - 10.2023
Customer Advocate
Safelite Auto Glass
11.2021 - 02.2023
Independent Consultant
Arbonne
04.2020 - 04.2023
Junior Loan Processor
Bayview Residential Brokge
03.2020 - 04.2021
Bartender/Server
The Garret
01.2012 - 03.2023
Child Care Provider
Community Child Care Council
05.2009 - 02.2012
Associates Degree -
West Valley College
High School Diploma -
Abraham Lincoln High School
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