Leanne Middlebrooks
Lexington,Kentucky
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Success Navigator Director
The Millard College
07.2024 - 11.2024
- Provide direction, leadership and oversight to Success Navigator team members
- Interview, select and hire Success Navigators sufficient to serve the student body of the College.
- Onboard new Success Navigators
- Function as the primary liaison between Addiction Recovery Care Operations team and the Millard College regarding Success Navigators and their responsibilities.
- Give oversight to the quality and accuracy of record keeping of the Success Navigators.
- Communicate as needed with all Case Managers at Addiction Recovery Care.
- Meet all KPI goals set for Success Navigators
- Performed all responsibilities of a targeted case manager in addition to providing academic and student support.
Regional Operations Director
Addiction Recovery Care
07.2021 - 07.2024
- Proven experience in operations management overseeing five outpatient facilities, including a virtual treatment platform
- Proficiency in strategic planning, project management, and process improvement
- Leadership skills with the ability to drive results within a team setting
- Monitor quality assurance standards to achieve operational excellence.
- Collaborate with senior management to develop and execute corporate goals and objectives.
- Identify areas for improvement to drive business success.
- Assist in recruiting, hiring and training of region team members.
- Report issues to higher management
- Recruit, hire, and train center leadership
- Implement strategic plans to enhance operational efficiency and achieve company goals
- Supervise daily operations to ensure smooth workflow and adherence to quality standards
- Maintain a 90% or above services efficiency for each center within my region
- Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitor team and individual KPIs and provided regular, actionable feedback.
Center Director
Addiction Recovery Care
08.2016 - 06.2021
- Daily serve and assist staff members and clients while keeping agency's mission at the forefront of daily operations
- Oversee all functions of the center while utilizing a holistic treatment approach including medication assisted treatment, individual and group clinical counseling, peer support and targeted case management services
- Monitor financials, compliance and calculation of BVA weekly
- Collaborate and maintain positive relationships with all colleagues including physicians and senior management
- Maintain facility compliance with all applicable standards and laws.
- Attend meetings and keep staff updated on pertinent information
- Implement emergency response plans for disasters, security issues, and injuries.
- Monitor documentation processes to ensure services are entered into the EMR system based on the agency 24 hour standard
- Awarded 2017 and 2021 Outpatient Director of the Year and 2016 Home Run Baseball for Leadership
Case Manager
Addiction Recovery Care
04.2015 - 12.2018
- Partnered with physicians, therapists and other key members of the treatment team to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual sessions to promote positive behavior change for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Established and maintained relationships with key stakeholders.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
Executive Assistant
University of Kentucky Department Of Molecular and Cellular Biochemistry
04.2002 - 06.2010
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Coordinated meetings with other department managers
- Scheduled and confirmed appointments for the entire faculty team
- Provided support for Associate Dean/Department Chairman and staff in managing operation workflow
- Standardized department filing system to increase efficiency
- Improved communication efficiency as primary liaison between college, department and vendors
- Handled and processed confidential faculty, student and staff information
- Planned travel arrangements for over 40 executives and staff
- Drafted meeting agendas, supplied advanced materials and executed follow-up for meetings and conferences
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Served as the central point of contact for all outside vendors needing to gain access to the building
- Planned meetings and prepared conference rooms
- Created PowerPoint presentations used for department development
- Managed daily office operations and maintenance of equipment
Executive Assistant
University of Kentucky College of Nursing
01.2001 - 03.2002
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Planned meetings and prepared conference rooms
- Wrote reports and correspondence from dictation and handwritten notes
- Maintained an up-to-date department organizational chart
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Managed the day-to-day calendar for Assistant Dean
- Received and screened a high volume of internal and external communications, including email and mail
Assistant Manager
J Peterman Company Store
03.2000 - 12.2000
- Managed the entire store liquidation process, increasing sales from under $1,000 to approximately $11,000
- Staff increased from 5 to 15 associates
- Processed an average of 100 cartons of new merchandise daily
- Implemented loss prevention awareness activities with employees
- Payroll, banking procedures, scheduling, merchandise pricing
- Customer facing activities - issuing refunds/exchanges, handling irate customers
- Visual merchandising
- Employee motivation
Education
Bachelor of Science - Family Studies
University of Kentucky
Lexington, Kentucky01.2000
Timeline
Success Navigator Director
The Millard College
07.2024 - 11.2024
Regional Operations Director
Addiction Recovery Care
07.2021 - 07.2024
Center Director
Addiction Recovery Care
08.2016 - 06.2021
Case Manager
Addiction Recovery Care
04.2015 - 12.2018
Executive Assistant
University of Kentucky Department Of Molecular and Cellular Biochemistry
04.2002 - 06.2010
Executive Assistant
University of Kentucky College of Nursing
01.2001 - 03.2002
Assistant Manager
J Peterman Company Store
03.2000 - 12.2000
Bachelor of Science - Family Studies
University of Kentucky
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