Leanne Moore
Denver,NC
Overview
32
32
years of professional experience
Work History
Area Manager
Veterinary Innovative Partners
Bradenton, FL
09.2023 - Current
- Oversaw operations of multiple veterinary hospitals, ensuring consistent quality of care and compliance with company policies and industry standards.
- Managed and developed hospital managers providing coaching, performance evaluations, and professional growth opportunities.
- Responsible for recruiting, interviewing, and hiring veterinarians.
- Implemented operational strategies to improve hospital efficiency, revenue, and client satisfaction.
- Oversaw and executed hospital expansion, marketing initiatives, and strategic business development, ensuring growth and profitable across all locations.
- Monitored financial performance, including budgets, payroll, expenses, and revenue, ensuring profitability across assigned locations.
- Developed and enforced standard operation procedures, clinical protocols, and customer service standards.
Practice Manager (Operations Management)
Veterinary Innovative Partners
Charlotte, NC
06.2021 - 08.2023
- Act as the point of contact for all client concerns.
- Responsible for interviewing, retention and scheduling of support staff.
- Create a functional support staff schedule to ensure optimal hospital flow.
- Manage support staff personnel and responsible for disciplinary procedures, termination, and all the legal responsibilities of employment.
- Assure staff are properly trained for their position with the support of Learning & Development.
- Collaborate with the veterinary team to identify any needs for technical skills training for the support staff.
- Participate in client interactions to ensure an amazing client experience.
- Support training and onboarding procedures and hospital protocols to maximize productivity and patient safety.
- Oversee building and equipment maintenance and adhere to established housekeeping standards.
- Review established key performance indicators monthly along with P & L, ensuring practice is operating within company expectations.
- Responsible for inventory management to ensure the hospital is stocked adequately for operations within budgetary guidelines.
- Maintain and manage controlled substances inventory for all practitioners.
- Responsible for the ongoing growth of the hospital.
Regional Manager of Operations North Carolina, South Carolina & Virginia Regions
Pet Paradise
Charlotte, NC
07.2017 - 05.2021
- Oversee the daily operations, programs, and managers in respective region.
- Responsible for interviewing, retention and scheduling of support staff.
- Review established key performance indicators monthly along with P & L to ensure resorts are operating within company expectations.
- Ensure compliance with company standards.
- Provide oversight and guidance to the Resort Managers to provide and maintain standards of conduct, cleanliness, and safety.
- Develop management team through training, coaching, and feedback.
- Evaluate Resort Managers in accordance with company standards and guidelines.
- Conduct site inspections to ensure cleanliness, maintenance upkeep, marketing, etc. are in order.
- Participate in corporate scheduled conference calls and meetings and cascade information to Resort Managers.
Sales & Relations Manager
MOTOR SPORTS DISPLAYS
Bristol, TN
05.2012 - 07.2017
- Senior leadership position reporting directly to−and working with−company Owner.
- Successfully directed cross-functional team of 10+ while concurrently driving new business and managing client relationships; promoted motor sports products/displays.
- Coordinated/managed events. Directed daily operations.
- Managed high-dollar sales process ($10K-$25k), from initial client consultation through all phases of negotiation to final sales closing and contract delivery.
- Generated more than $5 million in annual sales; personally sold products while training/managing small sales team, managing all other employees, and ensuring smooth/seamless operations.
- Met/exceeded all KPI objectives, receiving recognition from Owner for exceptional performance.
Practice Manager (Operations Management)
PARKWAY ANIMAL HOSPITAL
Bristol, TN
01.2006 - 04.2012
- Senior leadership position reporting to−and collaborating with−company Owner and Head Veterinarian.
- Responsible for managing staff of 20-25 (Kennel Attendants, Vet Techs, Receptionists).
- Act as the point of contact for all client concerns.
- Responsible for interviewing, retention and scheduling of support staff.
- Create a functional support staff schedule to ensure optimal hospital workflow.
- Manage support staff personnel and responsible for disciplinary procedures, termination, and all the legal responsibilities of employment.
- Assure staff are properly trained for their position.
- Collaborate with the veterinary team to identify any needs for technical skills training for the support team.
- Participate in client interactions to ensure amazing client experience.
- Support training and onboarding procedures and hospital protocols to maximize productivity and patient safety.
- Review established key performance indicators monthly along with P & L, ensuring practice is operating within company expectations.
- Responsible for inventory management to ensure the hospital is stocked adequately for operations within budgetary guidelines.
- Maintain and manage controlled substances inventory for all practitioners.
- Responsible for the ongoing growth of the hospital.
Real Estate Agent
COLDWELL BANKER SECURITY REAL ESTATE
Johnson City, TN
09.1994 - 01.2006
- Sourced, identified, established and cultivated client (buyers/sellers) and networking relationships; networked with other realtors, lenders, CPAs, financial planners, and attorneys.
- Achieved Million Dollar Club 3 consecutive years.
Timeline
Area Manager
Veterinary Innovative Partners
09.2023 - Current
Practice Manager (Operations Management)
Veterinary Innovative Partners
06.2021 - 08.2023
Regional Manager of Operations North Carolina, South Carolina & Virginia Regions
Pet Paradise
07.2017 - 05.2021
Sales & Relations Manager
MOTOR SPORTS DISPLAYS
05.2012 - 07.2017
Practice Manager (Operations Management)
PARKWAY ANIMAL HOSPITAL
01.2006 - 04.2012
Real Estate Agent
COLDWELL BANKER SECURITY REAL ESTATE
09.1994 - 01.2006