Summary
Overview
Work History
Education
Skills
Timeline
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Leanne Neilson

Layton,UT

Summary

Goal-oriented manager with distinguished experience in various industries and proven leadership abilities. An expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. A hardworking and passionate job seeker with strong organizational skills who maintains a professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Professional and knowledgeable with world class experience delivering customer service and administrative excellence, including interpersonal communication skills and public interaction. An accomplished candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.

Overview

44
44
years of professional experience

Work History

Cosmetic Sales Manager

Lancome
10.2007 - 03.2017
  • Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
  • Managed team of [Number] associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Maintained accurate inventory and sales records for department.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Organized promotional events and interacted with community to increase sales volume.

Salon Owner/Operator

Self
09.1995 - 01.2005
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Learned and remained updated on statutory requirements and regulations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.

Homemaker

Self
10.1989 - 09.1995
  • Addressed household needs with meal preparation, housekeeping and transportation.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Provided companionship and emotional support to enhance mood and quality of life within the household.
  • Built positive and nurturing environments to support child social and emotional growth.

Administrative Vice President of Marketing

T.H.A. Inc
09.1973 - 05.1989
  • Led and managed highly productive, motivated and driven team through strong communication, empowerment and coaching techniques.
  • Worked closely with leadership team to gain in-depth knowledge of business' processes, end-users and channels.
  • Maintained close working relationships with partner groups in functional areas to enhance communication throughout organization..
  • Coordinated office events, seminars and meetings for staff and clients.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 150 employees and agents.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

No Degree -

University of Denver
Denver, Colorado
08.1972

High School Diploma -

Santa Monica High School
Santa Monica, CA
06.1971

Skills

  • Interpersonal Communication
  • Time Management
  • Professionalism
  • Team work
  • Customer focused Artistry
  • Understanding Customer Needs
  • World Class Customer Service
  • Problem Solving
  • Organization and Planning
  • Listening
  • Multitasking
  • Employee Management

Timeline

Cosmetic Sales Manager

Lancome
10.2007 - 03.2017

Salon Owner/Operator

Self
09.1995 - 01.2005

Homemaker

Self
10.1989 - 09.1995

Administrative Vice President of Marketing

T.H.A. Inc
09.1973 - 05.1989

No Degree -

University of Denver

High School Diploma -

Santa Monica High School

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Leanne Neilson