Leanne Northcutt
Hopkins,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Working Solutions
01.2024 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
First Grade Teacher Assistant
WU4Kids
07.2022 - 07.2023
- Provided support to help students with special needs learn and grow.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Handed out classroom materials, like pencils, paper, and crayons.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student classroom and outdoors activities to promote student safety.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
Small Business Owner and Personal Trainer
Body Quest Fitness
07.2009 - 03.2019
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offering.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Streamlined scheduling processes for better time management and session availability.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Strengthened relationships with local businesses through joint promotions and community involvement initiatives.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
Education
Midlands Technical College
West Columbia, SCSkills
- Complaint resolution
- Report Generation
- Information Security
- Follow-up skills
- Documentation
- Problem Resolution
- Live chat support
- Payment Processing
Timeline
Customer Service Representative
Working Solutions
01.2024 - 04.2024
First Grade Teacher Assistant
WU4Kids
07.2022 - 07.2023
Small Business Owner and Personal Trainer
Body Quest Fitness
07.2009 - 03.2019
Midlands Technical College