Leanne Poduska
Provo
Summary
Innovative Strategist known for high productivity and efficient task completion. Specialize in strategic planning, market analysis, and project management. Excel in problem-solving, communication, and adaptability to excel in dynamic environments. Bring focus on teamwork and leadership to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Senior Solutions Administrator
Western Governers University
Salt Lake City
12.2024 - Current
- Facilitated onboarding processes for new employees within the solutions team.
- Monitored system performance and resolved technical issues proactively.
- Collaborated with teams to streamline processes and improve service delivery.
- Documented system procedures and protocols for user reference and training.
- Provided technical support to staff, ensuring timely resolution of inquiries.
- Conducted regular system backups to ensure data integrity and availability.
- Assisted in the development of policies aligning with organizational goals.
- Troubleshot application errors and provided technical support to end-users.
- Created user accounts and managed access rights for users.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Analyzed system logs to identify suspicious activities or anomalies.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Resolved complex technical problems within established service level agreements.
- Provided guidance on best practices related to system administration procedures.
- Collaborated with other teams to develop solutions for various projects.
- Conducted research on emerging technologies in order to identify opportunities for improvement.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Provided technical support and training to users, improving system understanding and reducing support requests.
- Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.
- Monitored system performance, identifying and resolving bottlenecks to maintain optimal functionality.
- Coordinated user access and permissions across various learning platforms.
- Monitored system performance to identify areas for improvement and upgrades.
- Worked closely with instructional designers in order to create engaging online courses utilizing best practices in e-learning design.
- Provided technical support to users experiencing issues with the learning system.
- Maintained user accounts and security settings on the LMS platform.
- Created training materials for faculty members on how to use the LMS effectively.
- Coordinated with IT personnel to troubleshoot system errors and maintain optimal performance.
- Participated in vendor meetings and calls regarding product features or potential partnerships.
- Monitored usage statistics of the LMS and provided reports to stakeholders as needed.
- Identified areas for improvement within the system and developed strategies for implementation.
- Provided technical support for faculty and staff in the use of the LMS.
- Assisted with developing custom integrations between external applications and the LMS platform.
- Implemented updates or upgrades when necessary in order to keep up with changing technology needs.
- Conducted regular maintenance checks to ensure that all aspects of the system were functioning properly.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Learning Technologies Administrator
Pepperdine University
Provo
08.2022 - 11.2024
- Learning Technologies Administrator supported faculty across all five schools, managing the LMS (Sakai and Canvas), and educational tools.
- Implemented, managed, and improved the University's learning management system (LMS)
- Managed the tools in the areas of security, backups, reliability, upgrades/updates, and automation
- Coordinated with the appropriate data teams and other technology groups for integrating learning tools with other University services
- Provided troubleshooting and backend systems support
- Evaluated and tested new tools or technologies for consideration of adoption
- Oversaw learning technology documentation efforts within the team and verifies the quality of documented processes, solutions, end-user guidelines, case studies, and best practices distributed in various media formats
- Lead and conducted cross-training initiatives for local Information Technology, school, and departmental staff to better support learning tools across the institution
- Conducted orientation and training events
- Collaborated on and contributes to faculty consultation services, offers guidance on tools, content, and best practices
- Followed up routinely with faculty members to assure successful implementation of instructional strategies and solutions
- Analyzed data from learning tools, generates routine reports on usage and effectiveness, recommends improvements to tools or services, and delivers presentations to internal and external stakeholders
- Analyzed data from support requests to recommend and implement improvements to systems, documentation, training, or other services
- Provided support during student orientation events and academic advising sessions.
- Facilitated training sessions for new administrative staff on university procedures.
- Developed engaging online learning modules using instructional design principles.
- Collaborated with faculty to integrate technology into course materials and teaching methods.
- Provided training sessions for faculty on emerging educational technologies and software.
- Evaluated user feedback to enhance digital learning resources and platforms.
- Assisted in the implementation of a new Learning Management System for improved accessibility.
- Researched educational trends to recommend innovative tools for teaching and learning.
- Facilitated workshops on best practices in online teaching and digital literacy skills.
- Supported troubleshooting and technical assistance for faculty using instructional tools.
- Assisted in creating digital content including images, videos, animations, podcasts.
- Created user accounts for new employees and maintained existing user accounts for staff members.
- Created online courses using a Learning Management System such as Blackboard or Canvas.
- Researched emerging technologies that can be utilized in classroom instruction.
- Evaluated educational software packages prior to purchase decisions being made.
- Conducted research to identify best practices in instructional technology integration for teaching effectiveness.
- Developed and implemented training programs for faculty in the use of instructional technology.
Educational Technologist II/Continuing Education Coordinator
Rocky Mountain University of Health Professions
Provo
01.2018 - 07.2022
- Educational technology lead, supporting over 100 faculty and 1000 students by maintaining the courses on Canvas (LMS).
- Develop and build (using SME syllabi) 200 courses on Canvas LMS for over 1000 learners each semester
- Consult with 100+ faculty about instructional design aspects to enhance student learning, including training on how to utilize e-learning resources and use best practices in their courses
- Research new technologies to integrate with courses for learner experience
- Troubleshoot issues from students and faculty with LMS and other educational technologies
- Maintain orientation courses for new students
- Train key stakeholders on LMS functionality
- Gather and review student data gain insights into students progression and needs, implement action plan to keep students on track to complete courses
- Turn webinars into self-paced courses for continuing education
- Migrated 500+ courses from WebStudy to Canvas, including manually uploading all data missing from imports
- Increased Student Satisfaction results from from an average of 3.9 to 4.6 because of changes I recommended and implemented in courses UX
- Member of the University Assessment Committee(UAC) and Evaluation subcommittee of the UAC.
- Co-Chair of the Lifelong Learning Education Committee; Host of Weekly Technology and Teaching Help Hour
Assessment Coordinator
Provo City School District
Provo
11.2015 - 12.2017
- Supported the school district's assessments by coordinating, planning, implementing, and reporting on assessments.
- Planned and implemented training for district employees
- Processed data from district wide assessments into reports at the district and state level
- Created and distributed Qualtrics surveys to teachers and administration throughout the district
- Data analysis of local and state level assessment results throughout the district for over 16,000 students
- Used data to ensure testing numbers were at state's desired percentage regarding completion and adhered to state's guidelines, I was able to increase the results from 55% to 75%
- Problem solved educational technology issues for teachers and students on LMS
- Administrator for district LMS
Librarian
Provo City Library
Provo
08.2014 - 11.2015
- Compiled data regarding material usage and using the Provo Library system
- Collaborated with other librarians to ensure effective program operation
- Trained new employees in using library data systems and platforms
- Implemented active and passive programs for patrons
- Using data, I made changes to library design and displays and increased circulation by 64% of these materials
Education
MAED -
Ashford University
San Diego, CA09.2015
BA - Mass Communication
California State University, Fresno
Fresno, CA05.2005
Skills
- Instructional Design
- Learning Design
- LMS Technology
- Organizational Performance
- Educational Tools
- Technology Research
- Innovation
- Data Analysis
- Change Implementation
- Results Driven
- Learning management systems
- Technical support
- System administration
- Troubleshooting software
- User training
- System integration
- Educational technology
- Process improvement
- Problem solving
- Effective communication
- Team collaboration
- Detail orientation
- Time management
- Resource optimization
- Task delegation
- Team building and leadership
- G suite
- Personable and approachable
- Continuous improvement
- New hire onboarding
- Strategic planning
- Project coordination
- Project management
- Employee supervision
- MS office
- Cross-functional collaboration
Awards
- Team of the Month, 07/01/23, Received for completing LMS upgrade project
- Employee of the Month, 07/01/23, Received for leading LMS upgrade project
- Presidential Prominence Award, 01/01/19, Received for Migrating University from WebStudy to Canvas in 6 weeks
- Kings Peak Award, 01/01/19, Received for Migrating University from WebStudy to Canvas in 6 weeks
- Guide Award, 01/01/19, Received after Department director nominated me for exceptional work ethic and growth mindset
- Plateau Award, 01/01/21, Received after anonymous nomination for taking on extra workload for colleagues out with prolonged illness
Timeline
Senior Solutions Administrator
Western Governers University
12.2024 - Current
Learning Technologies Administrator
Pepperdine University
08.2022 - 11.2024
Educational Technologist II/Continuing Education Coordinator
Rocky Mountain University of Health Professions
01.2018 - 07.2022
Assessment Coordinator
Provo City School District
11.2015 - 12.2017
Librarian
Provo City Library
08.2014 - 11.2015
MAED -
Ashford University
BA - Mass Communication
California State University, Fresno