Summary
Overview
Work History
Education
Skills
Community Service
Timeline
BusinessAnalyst

LEANNE POLVINO

Rochester,New York

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

27
27
years of professional experience

Work History

Project Manager

Windstream Enterprise
08.2019 - Current
  • Planned, designed, and scheduled phases for large projects.
  • Developed and implemented strategic project plans to meet business objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Senior System Analyst

Frontier Communications
11.2012 - 08.2019
  • Created all troubleshooting documentation and distributed it to team members and key stakeholders
  • Escalated project-related issues quickly to help rectify problems and avoid delays
  • Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs
  • Identified areas that could be improved through specific processes and addition of new software.
  • Managed various projects for application upgrades and fixes
  • Maintained open communication with cross functional teams to ensure project timelines, forecast issues and provide resolutions, and mitigate customer concerns
  • Provided real time engineering support to M6 users, develop end user self-service tools, and create new accounts and access for users
  • Microsoft Office, SQL, M6, Remedy, VFO

Service Delivery Manager

PAETEC Corporation, Inc.
12.2005 - 10.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Completed hiring, on boarding, training, and development for all direct reports
  • Provided goals, assignments, and performance coaching to direct and indirect reports
  • Made significant improvements in overall department productivity.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Created Wholesale Installation Team to support new customers.
  • Microsoft Office, M6, AS400, Remedy

Circuit Design Supervisor

PAETEC Corporation, Inc.
01.2003 - 12.2005
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Hired, on-boarded and trained all new team members
  • Maintained positive team environment by addressing problems head-on and implementing successful corrective actions.
  • Developed essential training documentation and processes.
  • Managed processes and work flows of department.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Circuit Design Engineer

PAETEC Corporation, Inc.
06.2000 - 02.2003
  • Oversaw multiple projects with simultaneous deployments; ensured deadlines were met
  • Collaborated with cross-functional teams to conceptualize and refine design process.
  • Performed monthly audits to ensure compliance and data integrity.
  • Brainstormed with product mangers to implement and refine new processes.

Recruiter

Adecco
07.1996 - 08.1999
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.

Education

Master of Science - Counselor Education

SUNY College At Brockport
Brockport

Bachelor of Arts - Human Resource Management

Mercyhurst University
Erie, PA

Skills

  • Project Management
  • Project Planning and Development
  • Attention to Detail
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Complex problem solving
  • Multi-task management
  • Team Collaboration

Community Service

  • Board of Directors-President, Spencerport Girls Swim Team | 2017-2020 Oversee all activities pertaining to the volunteer run parent board. Organized and communicated fundraising and various volunteer opportunities. Swim team liaison to the Sports Booster Board.
  • Meet Director, Marlins Swimming | 2016-2020 Planned, organized and implemented 2 invitational meets and 5-6 dual meets annually. Recruited volunteers, provided training, managed the coordination of 400+ swimmers and volunteers.
  • USA Swim Official, Marlins Swimming | 2016-2020 Certified Stroke & Turn official.
  • Board of Directors-Registrar, Marlins Swimming | 2012-2017 Created annual on-line registration system for team. Monitored registration process, collected funds and corrected any application errors. Tracked all required credentials for coaches and certified staff. Conducted new parent meeting and volunteer introductory meetings. Created and distributed training documentation for families utilizing the swim application to register, sign up for meets and volunteer for jobs.
  • Board of Directors, Next Generation Theatre | 2013-2015 Created, scheduled, and facilitated every aspect of productions. Areas included auditions, rehearsal facilities, performance venue, volunteers, program design, registration, props, costumes, and set creation.

Timeline

Project Manager

Windstream Enterprise
08.2019 - Current

Senior System Analyst

Frontier Communications
11.2012 - 08.2019

Service Delivery Manager

PAETEC Corporation, Inc.
12.2005 - 10.2012

Circuit Design Supervisor

PAETEC Corporation, Inc.
01.2003 - 12.2005

Circuit Design Engineer

PAETEC Corporation, Inc.
06.2000 - 02.2003

Recruiter

Adecco
07.1996 - 08.1999

Master of Science - Counselor Education

SUNY College At Brockport

Bachelor of Arts - Human Resource Management

Mercyhurst University

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LEANNE POLVINO