Summary
Overview
Work History
Education
Skills
Timeline
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LeAnne Potts

Topeka,Kansas

Summary

Dedicated Service industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting retail problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

Kohl's
01.2023 - Current
  • Recruit, interview and hire
  • Communicate and educate associates on key priorities to support Sales, Service and Loyalty
  • Continuously develop and coach all associates, including appraising their performance for the purpose of recommending and executing on promotions or other changes
  • Create a hospitality mentality among all associates on the sales floor, creating a best in class customer experience
  • Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising
  • Payroll, productivity, shortage)
  • Lead the execution on all merchandising directives
  • Demonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placement
  • Collaborate with fellow store executives to identify trends and opportunities to make business recommendations
  • Assess and allocate resources to support business and workload demands
  • Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers
  • Exercise good judgment and discretion in making necessary management decisions

Beauty Team Lead

Kohl's
01.2022 - 01.2023
  • Utilized the client experience leader program to effectively develop a team using the three types of coaching
  • Led by example in the Get, Sell, Give, Teach method, SAM and multiworld sell while coaching to ensure all team members are confident in their ability to determine the client's journey
  • Ensured all foundational and brand education was completed promptly
  • Met and maintained all expected metrics set by the company
  • Used effective communication with opps lead to make certain updates, hard launch's and FOS story's are completed in the timeframe provided
  • Closely monitored both onstage and off to provide a clean safe environment for everyone

MAC Counter Manager

Dillards
01.2020 - 01.2022
  • Managed/led/influences team in driving sales, excellent consumer experience and quantifying the team's ability to meet and/or exceed sales and services goals
  • Maintained all aspects of visual merchandising and elements in the environment, including implementing all visual directives, maintaining impeccable visual standards for all product on counter, both on sales floor and back of house
  • Demonstrated solid understanding of sales, product knowledge, events, operations, retail market and beauty industry to keep business and team moving forward by capturing consumer insights/sales trends
  • Was successful in planning, creating and executing in-store events, utilizing all tools provided to ensure the best possible outcome

Education

Cosmetology -

American Academy of Hair Design
01.1999

Skills

  • Problem-Solving
  • Team Building and Leadership
  • Customer Service Management

Timeline

Assistant Store Manager

Kohl's
01.2023 - Current

Beauty Team Lead

Kohl's
01.2022 - 01.2023

MAC Counter Manager

Dillards
01.2020 - 01.2022

Cosmetology -

American Academy of Hair Design

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LeAnne Potts