Leanne Sewell
Newnan,GA
Summary
Passionate and highly determined Product Manager and certified Scrum Master comfortable working in fast-paced, deadline-driven environments focusing on customer experience and data analysis. My Leadership style incorporates an Agile mindset ,encourages open communication, cross functional collaboration, and continual improvements and flexibility within all areas of an organization. Successful at motivating teams to meet demanding timelines. Proficient as an admin using Jira, Confluence, and Trello skilled in prioritizing tasks and optimizing workflows. Always willing to take on added responsibilities to meet team goals
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Product Manager
Time4Learning
03.2023 - 11.2023
- Enhanced product development by conducting thorough market research and competitive analysis, identifying customer needs.
- Collaborated with marketing, sales, and support departments to ensure seamless coordination and enable a smooth go-to-market experience for all new features and projects.
- Optimized user experience by incorporating customer feedback into product improvements.
- Increased product adoption rates enhanced user experience, and increased NPS by 6 points by implementing new user guided tours to both website and mobile applications.
- Developed product documentation to communicate upcoming features to internal teams.
- Presided over product department portfolio, and managed department wide tasks as a Trello, Confluence, and Jira Admin.
- Saved the company over 500K in revenue tied to expired licenses by querying the database, manually deleting over 20,000 licenses, and working with engineering to automate the job on a go forward basis.
Technical Product Manager
HomeBinder
11.2018 - 09.2022
- Provided quality assurance and performed User Acceptance Testing prior to deployment to production server.
- Enhanced team collaboration, implementing agile methodologies for more effective project management.
- Championed data-driven decision-making by leveraging analytics tools and tracking relevant metrics devising action plans to address deficiencies.
- Promoted a culture of continuous improvement through regular sprint reviews and retrospectives.
- Triaged maintained and groomed product backlog based on customer pain points, latent needs from internal stakeholders, and technical impediments from engineers.
- Managed stakeholder expectations effectively by maintaining constant communication throughout the product lifecycle.
- Monitored Sidekiq jobs in AWS logs to evaluate system performance.
- Incorporated analytical tools into website application for B2B partners which showcased ROI, increased overall value add, and retention, and reduced churn
- Implemented website re-factoring to calculate new appraisal values in real-time resulting in expansion to lending industry which increased bulk sales, value, and cost across vertical markets.
General Manager
Pink Hanger
06.2014 - 12.2017
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Launched a volunteer program where customers could volunteer their time in exchange for store credit.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science (B.S.): Molecular Biology -
05.2009
Skills
- Sprint planning
- Product lifecycle management
- Product Backlog Management
- Scrum Framework
- Continuous Improvement
- Competitive Analysis
- Data-driven decision-making
- User Acceptance Testing
- Rollout coordination
- Software Development Lifecycle
- Stakeholder Communication
- Performance Metrics Tracking
References
REFERENCES AVAILABLE UPON REQUEST
Including Letters of Recommendation
Certification
SMAC Scrum Master Accredited Certification , International Scrum Institute - 2023
Timeline
Associate Product Manager - Time4Learning
03.2023 - 11.2023
Technical Product Manager - HomeBinder
11.2018 - 09.2022
General Manager - Pink Hanger
06.2014 - 12.2017
Auburn University - Bachelor of Science (B.S.): Molecular Biology,