Leanne Snell
Zanesville,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CMA
Genesis Medical Group
08.2022 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
MST
Genesis Healthcare System
05.2019 - 10.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Built strong relationships with patients through effective communication skills that foster trust in the hospital's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of vital signs, and patient care duties.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Patient Access Associate
Genesis Healthcare System
03.2017 - 09.2019
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
Electronics Sales Associate
Walmart
11.2013 - 03.2017
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
Education
Associate of Science - Nursing
Ohio University Zanesville
Zanesville, OH01.2017
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Clinical Documentation
- Electronic Medical Records
- Compassionate
- Patient Assessments
Certification
- CMA - Certified Medical Assistant
Timeline
CMA
Genesis Medical Group
08.2022 - Current
MST
Genesis Healthcare System
05.2019 - 10.2022
Patient Access Associate
Genesis Healthcare System
03.2017 - 09.2019
Electronics Sales Associate
Walmart
11.2013 - 03.2017
Associate of Science - Nursing
Ohio University Zanesville
- CMA - Certified Medical Assistant
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