Leanne Solarez
Central Point,Oregon
Summary
Detail-oriented leader with strong organizational and customer service skills in educational settings. Proven ability to train staff and manage workflows, driving productivity and positive outcomes for students and families.
Overview
5
5
years of professional experience
Work History
Midline Supervisor
Behavioral & Educational Strategies & Training
Modesto, California
01.2021 - 09.2023
- Monitored employee productivity, providing targeted feedback and coaching to enhance team performance.
- Trained new employees on company policies, procedures, and job expectations to ensure compliance and effective integration.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed individualized support plans for students with special needs.
- Implemented behavioral interventions to improve student engagement.
- Facilitated effective communication between families and educational professionals to support student needs and promote collaboration.
- Complied with company policies, objectives and communication goals.
Administrative Assistant
Jeff's Pest Control Service
redding, CA
06.2018 - 01.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated daily office operations and organized filing systems to support efficient workflow.
- Organized daily tasks and prioritized responsibilities to ensure efficient workflow and timely completion of assignments.
- Handled customer inquiries by directing them to appropriate departments for timely responses.
- Answered questions from customers regarding products and services offered by company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled and organized appointments for clients and internal staff to streamline communication.
- Processed invoices for payment using accounting software applications.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
Education
Master of Arts - Special Education
Arizona State University
Tempe, AZ12-2020
Bachelor of Science - Business Management
DeVry University
Fremont, CA02-2012
High School Diploma -
Foothill High School
Palo Cedro06-2009
Skills
- Attention to detail
- Effective communication
- Task delegation
- Team collaboration
- Critical thinking
- Workflow management
- Behavioral intervention implementation
- Employee performance monitoring
- Staff training facilitation
- Communication coordination
- Customer relationship management
- Office administration
- Data entry management
- Problem solving
Timeline
Midline Supervisor
Behavioral & Educational Strategies & Training
01.2021 - 09.2023
Administrative Assistant
Jeff's Pest Control Service
06.2018 - 01.2021
Master of Arts - Special Education
Arizona State University
Bachelor of Science - Business Management
DeVry University
High School Diploma -
Foothill High School