LeAnne Story

• Measure and recorde patients' pre-dialysis and post-dialysis vital statistics.
• Clean and connect fistulas, grafts and catheters to prevent infection.
• Set-up equipment for dialysis and primed dialyzer in preparation for use.
• Start and end reverse osmosis water systems and completed water quality monitoring tests.
• Perform routine quality control and safety checks on all equipment.
• Explain dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
• Collaborate with interdisciplinary healthcare team to provide comprehensive care for dialysis patients.
• Foster a positive atmosphere within the unit by promoting open communication among staff members.
• Provid in-patient care for dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
• Ensur accurate documentation of treatment details, contributing to effective communication among staff members.
• Monitor each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
• Support quality improvement initiatives by participating in regular audits of treatment records and clinical practices.
• Participate in ongoing professional development opportunities, staying up-to-date on best practices in dialysis patient care.
• Conduct thorough pre-treatment assessments, ensuring all necessary preparations were completed before initiating dialysis procedures.
• Record patient's pre-dialysis weight, vitals, and any new medical conditions.
• Maintain a clean and safe environment for patients, adhering to strict infection control protocols.
• Perform vascular access site assessments prior to each treatment session, reducing potential risks associated with needle placement.
• Complete timely preventative maintenance tasks on dialysis machines, contributing to the overall reliability and longevity of equipment.
• Actively participate in team meetings, collaborating on strategies for continued improvement in patient care and clinic operations.
• Follow directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.

Quest Diagnostics | Cincinnati, OH

Patient Services Trainer

12/2021 - 04/2023

• Supervision & Leadership

• Microsoft Office

• Training & Development

• C u s t o m e r Service

• Organizational Skills

• Planning & Organizing

• Basic Math

• Problem Resolution

• Team Management

• Relationship Building

• Good Wo r k Ethic I

• Active Listening

• Works well independently and together as a team

• Provides technical and non-technical training to new and existing

employees in the Patient Services Department: Computer

functions/Specimen collection/processing/ Patient Care Gold

Standards/Quality control/assurance/ Patient Services SOPs/Billing

(including bad debt reductions)/ Compliance/ Safety and Environmental

Health and Safety/ Forensic DOT/NonDOT drug screen

• Provides training for Site leads/Group leads/Supervisors

• Develop, Maintain and Implement training materials and ensure

consistency across the region.

• Writes new procedures as directed

• Implements roll out and required training of new procedures

• Develops training material for customized training

• Develops training material for new hire training

• Performs site visitations and process analysis

• Conducts site visits to verify adherence to SOPs, Compliance and Safety

• Conducts site visits to enhance performance of sites not meeting corporate

• Observes current processes, recommends improvements and assists with

implementation

Quest Diagnostics | Cincinnati, OH

Patient Services I O P Transitional

Specialist

01/2021 - 12/2021

Quest Diagnostics | Cincinnati, OH

Patient Services Group Lead

01/2000 - 01/2021

• Monitors and troubleshoots implementation of Corporate Initiatives

• Keeps a year to date spreadsheet for the territory on Credit card payments,

Open Invoices, E-Learning modules, Training initiatives

• Pilots and projects

• Works effectiveily as a team member

• Ensures the confidentiality of patients, employees, and laboratory

documents.

• Provided effective on-boarding services to New clients and new

employees.

• Resolved any errors and provided feedback to client.

• Ensured client set-up is completed prior to go-live, along with

ordering/organizing supplies.

• Responsible for training, coaching, and providing input on the

performance evaluation of the phlebotomists as appropriate.

• Greeted patients, and treats patients/clients in a courteous/caring

/empathetic manner.

• Ensured all specimens are collected accurately and on time.

• Performed specimen collections, process, spin seperate, and package for

courier pickup.

• Researched client/test information utilizing laboratory computer system.

• Assisted in relocating, openin new facilities as necessary.

• Maintains al appropriate logs.

• Assisted with compiliation of monthly statistics and data.

• Performed basic clerical duties.

• Submitted accurate time and travel logs and expense reports.

• Assisted with supply ordering, inventory counts.

• Acted as a mentor and resource person for new employees and

transitioned them into their new role.

• Assisted newly hired team members by explaining company procedures

and safety requirements.

• Kept areas clean, neat and inspection-ready to comply with product

guidelines.

• Implemented improved initiatives to optimize safety and quality.

• Communicated objectives and implementation tactics to meet

organizational goals.

• Coached and developed direct reports to lead problem-solving activities.

• Cultivated strong relationships with employees by listening carefully and

offering positive reinforcement.

• Collected specimens according to established procedures. This includes,

but not limited to: drug screens, biometrics, and insurance exams.

• Administered oral solutions according to established training.

• Responsible for completing al data entry requirements accurately

including data entry of patient registration, entry of test orders, managing

Standing Orders.

• Entered billing information and collected payments when required,

including the safeguarding of assets and credit card information.

• Data entry and processed specimens including labeling, centrifuging.

splitting, and freezing specimens as required by test order.

• Performed departmental-related clerical duties, such as data entry,

inventory, stocking/organizing supplies, and answering phones.

• Assisted with compilation of monthly statistics and data.

• Maintained al appropriate logs in a timely manner.

• Completed training courses and kept up to date with latest techniques.

• Assisted with the distribution of technical information to the team.

• Assisted Supervisor with interviews, job performances and reviews.

• Provided effective onboarding services to new clients.

• Partnered with Supervisor to assist with the transition process setting up

new offices.

• Stepped in to cover offices when needed.

• Assisted with accounts payable within the department.