Leanne Tafoya

•Lead a team of district managers across 24 locations in CA, AZ, UT, MS and OR

•Implemented standardized operational procedures and policies across all locations, enhancing consistency and quality in service delivery and product offerings and resulting in a 12% increase in sales (FY '23 to FY '24)
•Oversaw budgeting, forecasting, and financial reporting for all corporate stores and made informed decisions on opening/closing of locations to achieve consistent profitability targets.
•Created and implemented a Prime Management tool that helped drive a ~55% Prime rate and was implemented to entire system of corporate and franchise locations

•Created and implemented employee training programs for new hire onboarding and in-store de-escalation that improved employee retention by 25% and enhanced customer service quality
•Collaborated cross functionally with marketing, product development, finance and supply chain teams, to optimize store operations and the in-store experience
•Fostered relationships with local organizations and businesses
•Responsible for executing and maintaining all city/state regulations including health permits, business licenses, minor work rule compliance, etc.

•Conducted regular inspections and audits to maintain high standards of cleanliness, food safety, and compliance with health regulations

•Develop district level strategies for a portfolio ranging between 10-13 stores that achieves each store's financial, operational and customer service goals

•Maintain cadence to set store/district goals, model and elevate during in-store visits and follow up based on success/opportunity

•Consistently deliver controllable contribution results exceeding Area & Regional averages (FY '21 & FY '22)

•Through intentional/clear vision and role clarity, consistently deliver +20% sales comp YTD FY '22 and FY '23

•Increased and maintained 90-day retention to 99% and reduced staff turnover by +15% YOY (FY '21 & FY '22) through appropriate selection and training of new hires; nurturing positive, productive relationships; setting clear expectations and providing consistent follow up and coaching

•Maintain staggered succession plan across all levels of store leadership that has resulted in talent development pipeline for all of San Diego Area

•Continuously address and resolve customer inquiries to redefine "what's possible?" to foster superior standards of service that have resulted in customer connection above the area average and in the top 5% of the Region

•On-going analysis of portfolio health to identify the need for store closures/openings and responsible for leading the execution of both

Maintain frequent interaction with senior management to measure goal achievement

•Programming Lead for Region 5 (SoCal & Hawaii) Disability Advocacy Network

•Lead a team of 130-200 associates and store volume of $15 million

•SD District Loyalty Champion- Monitor and analyze loyalty trends across 14 stores and develop and implement plans to exceed company goals

•University Campus Manager, Executive Training & SD District People Development Champion with highest success rate in company

•Analyze workload strategies & share findings with store staff and leadership to develop effective action plans

•Drive engagement & development through effective communication, collaboration, feedback, and recognition

•Demonstrate and promote a "hospitality mentality" ensuring a best-in-class customer experience in the top 5% of company FY ‘19 & FY ‘20

•Direct store visual workload & planograms ensuring company merchandise presentation directives and merchandise standards reflect Brand and drove over 50% conversion rate outpacing SD market

•Monitor pricing, markdown & markout accuracy ensuring inventory disposition follow Kohl's Best Processes & Weights and Measures compliance to deliver under 1% shortage annually and pass all W&M audits

•Make informed decisions to support store expense management (e.g Payroll, productivity, shortage)

•Manage freight receipts and ensure timely replenishment of all sell thru merchandise

•Review business reports for merchandise opportunities and take action to drive sales

•Maintain and enhance relationships with vendors and community partners

•SD District Operations Co-Champion- Piloted OMNI Channel Fulfillment process and created/facilitated training for all 14 district stores

•Identified opportunity with Web Exclusive handling process and redesigned process which resulted in full district Hybrid Process and reduced canceled orders by 50% or more in all locations

•Through strategic scheduling, saved +$10k year over year (FY '16- FY '18) on labor budgets

•Developed & implemented "customer mapping" concept that elevated the customer in store shopping experience to the top 10% of the company (FY '17- FY '18)

•Responsible for the training of eight newly on-boarded executives

•Responsible for scheduling, payroll, employee benefits and file maintenance of 200+ associates

•Responsible for all environmental recycling processes and passed 100% of City/State audits (FY '16- FY '18)

•Active member of the Campus Recruit team

•Led all dayside operations while undergoing a three-month full store remodel

•Led training of all Merchant ASMs throughout San Diego District

•Developed and promoted three sales leaders

•Successfully managed the receipt and setting of product and brand launches/resets

•Responsible for timely and accurate execution of weekly/monthly planogram updates, price changes and all visual merchandising elements

•Through successful merchandising strategies and timely replenishment routines, drove positive sales comp YOY (FY '14- FY '16)

•Managed daily restaurant operations, overseeing a team of 15+ staff members to ensure efficient service delivery and customer satisfaction.

•Implemented and maintained high standards of food quality, cleanliness, and sanitation in compliance with health and safety regulations.

•Trained and mentored new hires on restaurant policies, procedures, and customer service protocols

•Developed staff schedules, optimized labor costs, and controlled inventory to meet budgetary goals while maintaining optimal levels of service.

•Resolved customer complaints promptly and effectively, ensuring a positive dining experience and fostering customer loyalty.

•Implemented promotional strategies and upselling techniques that increased average check size by 10%, contributing to revenue growth.