Leanne Therrien
Greenfield,NH
Summary
Hardworking and motivated employee with 15 years of experience and record of success in Sales and Marketing industry. Solid history balancing team performance, customer service targets and business objectives. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills and knowledge within Acosta.
Overview
26
26
years of professional experience
Work History
Retail Manager
Acosta Sales and Marketing
Marlborough , MA
2011.10 - Current
- Supported back office procedures, including hiring and employment processes
- Prepared and processed payroll
- Improved the performance of individual team members by motivating and training each person
- Addressed and resolved client/customer inquiries and complaints
- Engaged with clients and customers to proactively assess and understand needs and challenges
- Held quarterly presentations with clients and team members.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Field Representative
Acosta Sales & Marketing
Marlborough , MA
2008.10 - 2011
- Communicated regularly with customers regarding changes in product lines, promotions.
- Ensured accurate implementation of planograms throughout assigned territory.
- Developed strong working relationships with store managers and other key personnel.
- Attended trade shows as a representative of the company's products and services.
Inventory Control Manager
Shaws Supermarket
Hooksett
1998.05 - 2008.10
- Conducted daily inventory analyses to solve inventory problems and restore records accuracy
- Worked with managers of other departments to effectively coordinate ordering, receiving and quality assurance
- Processed damaged and returned products daily, including obtaining compensation from vendors for errors.
Education
High School Diploma - Accounting
Salem High School
Accounting and Business Management
Northern Essex Community College
Haverhill, MASkills
- Time management
- Strategic planning
- Employee training and development
- Cost control and budgeting
- Performance reviewing
- Team building and leadership
- Verbal and Written communication
- Prioritization
- QuickBooks
- Customer relations
- Organization
- Excel
- Word
Timeline
Retail Manager
Acosta Sales and Marketing
2011.10 - Current
Field Representative
Acosta Sales & Marketing
2008.10 - 2011
Inventory Control Manager
Shaws Supermarket
1998.05 - 2008.10
High School Diploma - Accounting
Salem High School
Accounting and Business Management
Northern Essex Community College
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