Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leanne Vallecillo Matute

Henderson

Summary

Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Olive Garden
02.2025 - Current
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Floor Staff Member

Galaxy Theaters
08.2024 - Current
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.

Receptionist

Best Tux & Gown
01.2023 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

High School Diploma -

Southeast Career And Technical Academy
Las Vegas, NV
05-2026

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe Indesign

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Restaurant Hostess

Olive Garden
02.2025 - Current

Floor Staff Member

Galaxy Theaters
08.2024 - Current

Receptionist

Best Tux & Gown
01.2023 - 07.2024

High School Diploma -

Southeast Career And Technical Academy

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Leanne Vallecillo Matute