LEANNE VIVAS
Villa Rica,GA
Summary
Driven by a desire for continuous career growth, Actively seeking a position that allows me to enhance my skills and capabilities. With unwavering confidence in my ability, aim to contribute as a valuable asset to an organization, surpassing professional expectations through dedication and my exceptional customer service expertise.
Overview
7
7
years of professional experience
Work History
Customer Advocate
Delta Dental
10.2023 - Current
- Provided Excellent Customer Service to high-volume customer base, resolving issues, demonstrating empathy, answering inquiries and documenting every call encounter
- Respond to complex inquiries regarding eligibility, benefits, claims, and policies for members, brokers, and providers
- Analyze and resolve inquiries using reference materials, aiming for timely, one-call resolution whenever possible.
- Documented all customer interactions and resolutions in the appropriate tracking system.
Bilingual Retention Agent
Aaron's
11.2022 - 10.2023
- Contacting assigned customers regarding their charged off account(s)
- Securing payment or return of leased merchandise
- Establishing and maintaining effective and cooperative working relationships with customers, stores and regional management for purpose of reducing losses due to charge off accounts
- Handle, document, and resolve inquires about payment arrangement or returns on customer's account
- Communicating with Aaron's customers, store and regional management by telephone to determine reason for overdue payment, reviewing terms of sales, service, or lease agreement(s) with customer in attempt to resolve nonpayment issues
Bilingual Customer Service Representative
Greensky
01.2020 - 04.2021
- Ensured the delivery of excellent customer service in a high call volume center environment
- Identified customer needs, clarified information, research every issue
- Tracked unresolved complaints and followed up to complete resolutions
- Handled simultaneous tasks with good multitasking abilities
- Took incoming calls from customers and representatives, pulling up customer information and transferring/communicating with other departments and representatives to best answer customer questions and solve customer needs.
Chiropractic Assistant
Arrowhead Clinic
10.2018 - 08.2019
- Collected and Documented Patient Medical Information Such As: blood pressure and weight
- Performing variety of therapies on patients, including electrical muscle stimulation, ultrasound, and mechanical traction
- Added patient data into office computer system using Pay DC, maintained detailed records of test results by entering data and patient information into computer
- Obtain necessary signatures on information release forms to send medical and treatment records to attorneys or other providers.
Chiropractic Assistant
Pain 2 Wellness Center
07.2018 - 10.2018
- Maintained team productivity by organizing charts, insurance forms and patient documentation
- Recorded patients' medical history, vital statistics, and information in medical records
- Managed efficient patient intakes, collecting histories, documenting vital signs, and updating charts
- Ensuring all visitors received a warm and friendly welcome and made sure all their issues and concerns were addressed in a timely and respectful manner.
Team Member
Chick-fil-A
05.2017 - 05.2018
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in food preparation, adhering to strict quality and safety standards.
- Demonstrated strong communication skills by effectively interacting with customers and team members.
- Proven ability to work with or without team in an fast paced and high pressure environment.
Education
Associate of Applied Science - Surgical Technology
Chattahoochee Technical College
Marietta, GADIPLOMA -
JAMES MADISON HIGH SCHOOL
Norcross, GA05.2016
Skills
- Bilingual Spanish/ English
- Strong Communication
- Customer Service
- Case Management
- Problem Resolution
- Customer Success
- Microsoft Office
- Telecommunications
Timeline
Customer Advocate
Delta Dental
10.2023 - Current
Bilingual Retention Agent
Aaron's
11.2022 - 10.2023
Bilingual Customer Service Representative
Greensky
01.2020 - 04.2021
Chiropractic Assistant
Arrowhead Clinic
10.2018 - 08.2019
Chiropractic Assistant
Pain 2 Wellness Center
07.2018 - 10.2018
Team Member
Chick-fil-A
05.2017 - 05.2018
Associate of Applied Science - Surgical Technology
Chattahoochee Technical College
DIPLOMA -
JAMES MADISON HIGH SCHOOL
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