Leanne Welch

Cross trained on and regularly executing Supervisor duties such as: workload/resource management, weekly GSC tracking, teammate One on Ones (performance-based conversations).
Ensuring team follows documented policies and procedures including, but not limited to safety, security, Code of Conduct, and SOX narratives; conduct SOX control activities as needed.
Providing frequent workflow updates to Manager/Supervisor regarding the status of initiatives against timelines.
Trainer for new hires and two external Supervisors for Team Sonar’s Medicaid Lane, also conducting weekly Medicaid Office Hours.
Strong collaborator with partners across ROPS such as Lighthouse, Team Reach and Team Accela.

Regularly facilitating Sonar wide and Medicaid Lane Homerooms.
Developing, maintaining, implementing, and directing workflow processes.
Recipient of Core Value awards for Team, Fulfillment, and Service Excellence.

Self motivated and skilled at working in fast paced environments both independently and collaboratively.
Currently enrolled in ROPS4100: Lead Development. DVU – multiple courses completed to further Leadership development.

Completed weekly cycle and yearly physical inventory counts achieving 100% accuracy. Investigated and resolved variances managing all related documentation and records for department.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets, realigning production schedules to factor in changing conditions and shifting deadlines.
Worked with managers, sales teams and departmental personnel to understand needs, revise plans and
achieve project goals, inputting data to create updated status reports for quick reference of project progress and deadlines.

Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.

Performed data entry and completed proper paperwork.

Evaluated appraisals and current market data to derive internal valuations of client collateral for the secondary market.
Performed quarterly physical inventory of assets at offsite re-marketer warehouses and collected revenue for variances.
Performed internal auditing of collection agent's call performance logs to measure performance and increase productivity in revenue collection.