Used in-store system to locate inventory and place special orders for customers.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Prioritized helping customers over completing other routine tasks in store.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Provided exceptional services and pleasant shopping experiences to retail customers.
Developed and implemented strategies to increase customer satisfaction and engagement.
Head Cake Decorator
Food Lion
04.2023 - 12.2023
Decorated cakes according to customer requests and themes.
Fulfilled custom cake and decoration orders.
Weighed, boxed, and wrapped bakery products.
Monitored food safety protocols within the decorating department, ensuring full compliance with local health regulations and company policies at all times.
Front Desk Clerk
Hampton Inn
08.2021 - 04.2023
I provide customer service to guests at all stages of their stay
I answer phones, make/cancel reservations, assign rooms, stay in communication with hsk
Provide information to guests to ensure they have a great stay
Quality Control
Samsung
04.2018 - 11.2020
I had to measure different pieces to make sure they were in specifications for the part
I had to look for flaws of any kind and if any issues were found I had to communicate to the operators and fix the issue
Had reports and data that had to be entered into the computer 3 times a day
Sanitation
Kraft -Heinz
03.2018 - 10.2020
I cleaned large machines/rooms using a 7 step cleaning process
I was responsible to have the machine/room clean and sanitized on time for USDA inspection so machines and rooms can be turned over to production
Cashier
Roberts Citgo
02.2017 - 03.2018
I waited on customers, used lottery machines, cash registers, computers, responsible for daily paperwork and cleaning schedule
NC background clerk
General Information Services
10.2015 - 01.2017
I did background checks for new hires for the state of NC
I daily had to call and speak with records departments, fax and enter information collected
I had daily reports that had to be submitted
I had to fax/copy and email daily
Licenced Insurance Agent
Insite Support Services
05.2009 - 10.2015
I was licensed in 6 states to quote and write personal property insurance
I had to multitask several screens and enter data correctly, take payments, run reports from the DMV
I had to make sure sensitive information was handled correctly
Daily spreadsheets and reports for each call had to be turned in at the end of shift
Education
Business Management -
Piedmont
08.2016
Diploma -
Deckerville community School
Deckerville, MI
06.1994
Skills
32 years of experience in a broad range of business