Leann Ficci
Totowa,NJ
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Co-Manager
Hobby Lobby
Totowa, NJ
12.2023 - Current
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Facilitated communication between departments, ensuring timely completion of projects.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Monitored daily operations to ensure efficient workflow.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Loaded and unloaded trucks with materials, supplies, and equipment using appropriate tools.
- Moved heavy objects such as pallets or boxes by hand or with lifting devices.
- Monitored inventory levels to ensure they stayed within established limits.
- Helped unload incoming shipments from suppliers in a timely manner.
- Organized stockroom according to established procedures.
- Traveled to multiple locations to build and stock brand new stores before grand openings.
Store Manager
ShopRite of Hylan Blvd
Staten Island, NY
09.2021 - 12.2023
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Human Resources Manager
ShopRite of Hylan Blvd
Staten Island, NY
06.2019 - 09.2021
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Held exit interviews and documented information discussed with employees.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Provided HR consultation services to leadership and department heads.
- Recruited new employees and built relationships, driving visibility.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Identified operational weaknesses to improve or innovate people, programs and processes.
Engineering Assistant
SRA Engineering
Staten Island, NY
03.2018 - 11.2020
- Wrote and filed necessary documents to assist team leaders with efficient organization.
- Researched and analyzed customer design proposals, specifications, manuals and other data.
- Used computer programs to perform complex engineering operations.
- Gathered and modeled information for use by project leaders
- Maintained timely and accurate oral and written technical reports of engineering activities.
- Attended meetings and site locations to gather data for project work.
- Kept permits, logs and isolation tags up to date.
- Maintained project materials and utilized blueprints, schematics and specifications.
- Located missing records by searching files or contacting individuals assigned to records.
- Input data into computer systems to support document and information retrieval.
- Retrieved a NYC DOB filing representative license to be able to file permits with the Department of Buildings.
Bookkeeper
ShopRite of Hylan Blvd
Staten Island, NY
03.2013 - 06.2019
- Reconciled computer reports with manually maintained ledgers.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Researched and resolved open items and deposit issues.
- Reconciled cash and checks against computer records at end of shift.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Received and counted daily inventories of cash, drafts and checks.
- Transmitted orders to supply cash to meet daily needs.
- Reported daily averages and shortages to operations department.
- Identified transaction errors when debits and credits did not balance.
Education
High School Diploma -
Susan E Wagner High School
Staten Island, NY06.2013
Some College (No Degree) - Business Management
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Staff Supervision
- Store Opening and Closing Procedures
- Documentation and Reporting
- Multitasking and Organization
- Store Operations Oversight
- Recruiting and Hiring
- Team Building and Leadership
- Cash Management
- Customer Service Management
- Mathematical Calculation and Reasoning
- Training Management
- Goal Setting
- Problem Anticipation and Resolution
- Accounts Payable
- Attention to Detail
- Bill Payment and Recordkeeping
- Time Management
- Creative Problem Solving
- Microsoft Office
- Bilingual
Certification
- Licensed by Department of Buildings as a Filing Representative
Timeline
Co-Manager
Hobby Lobby
12.2023 - Current
Store Manager
ShopRite of Hylan Blvd
09.2021 - 12.2023
Human Resources Manager
ShopRite of Hylan Blvd
06.2019 - 09.2021
Engineering Assistant
SRA Engineering
03.2018 - 11.2020
Bookkeeper
ShopRite of Hylan Blvd
03.2013 - 06.2019
High School Diploma -
Susan E Wagner High School
Some College (No Degree) - Business Management
College of Staten Island of The City University of New York