Leann Melon
Las Cruces,NM
Summary
Resourceful detail-oriented professional with 10+ years of experience across multiple industries client relations, office management, and community engagement. Diverse skill set excelling in customer service, and interpersonal skills. Maintained a zero-complaint status working with participants in the Housing Choice Voucher Program as a housing inspector performing well over 12,000 home inspections, over 3 years.
Overview
13
13
years of professional experience
Work History
Entrepreneur
Self-Employed
11.2023 - Current
- Managing and proactively making my presence in the new era gig economy and exploring other business opportunities. Creating marketing materials using Canva.
- Maintaining a 4.95-star rating with over 2,200 customer interactions.
- Maintaining a 100% on-time arrival rate.
Site-Manager
JLGray Company
Las Cruces, NM
06.2013 - 05.2019
- Oversaw daily site operations, ensuring compliance with safety regulations and quality standards of 132-unit senior low-income housing.
- Prepared Initial/Re-certification files for compliance approval by a third-party compliance company with a less than 5% return for corrections, annually for each resident to maintain compliance of the LIHTC Program.
- Coordinated vendor and maintenance schedule for work needed in units and facilities, ensuring resident satisfaction by performing follow-up quality control measures and communication maintaining a 99% satisfaction rate.
- Prepared units and files for annual audits and inspections by federal, state, and local compliance agencies with zero deficiencies found on property and files, five years in a row.
- Maintained full capacity and on-time rental collection each month with a 97% success rate annually for 6 years.
- Resolved issues between residents using company policy.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
- Enhanced resident satisfaction by collaborating with community resources and facilitating supportive services on-site.
Housing Compliance Inspector
MCCright and Associates
Las Cruces/El Paso
05.2019 - 11.2022
- Perform physical and visual inspections of homes for participants of the HUD Housing Choice Voucher Program maintained a zero-complaint status 3 years in a row.
- Developed and implemented corrective action plans to address compliance deficiencies identified during inspections.
- Communicate with both Landlords and Participants. Maintained 100% on-time arrivals and/or notice of change.
- Enhanced Participant and Landlord satisfaction by carrying and installing minor hardware and consumables to ensure pass ratings when possible.
- Maintained equipment used to document and communicate with, returned in in acceptable condition.
Skills
- Client relationship management
- Ability to handle confidential information
- Proficient in time management
- Pro-active problem solver
- Skilled in creating documents and graphics in Canva, Paint, and Word
- Multilingual communication capable (English, Spanish)
- Compliance and Regulatory knowledge
- Adaptability and flexibility
Timeline
Entrepreneur
Self-Employed
11.2023 - Current
Housing Compliance Inspector
MCCright and Associates
05.2019 - 11.2022
Site-Manager
JLGray Company
06.2013 - 05.2019