Summary
Overview
Work History
Education
Skills
Languages
Education
Timeline
Generic

Leanny Garcia

Mansfield

Summary

Reliable and team player employee seeking to use my skills in a new environment. Motivated to use my education and to help people have a good experience with the company. Experienced in data entry, handling money and connecting with people to keep loyalty with the business.

Overview

7
7
years of professional experience

Work History

Operations Assistant

GnG Distributors
Dallas
01.2021 - Current
  • Responded to client queries and maintained strong relationships with vendors.
  • Oversaw expense, report and support documentation filing systems.
  • Answered work phones and routed correspondence to correct parties.
  • Provided assistance in troubleshooting any technical issues that arose during daily operations.
  • Created Invoices and statements for clients on Quickbooks
  • Made check deposits on business accounts
  • Checked receipts against items delivered to verify accuracy of orders.
  • Answered inquiries from customers regarding delivery status or product availability.

Customer Service Representative

GM Financial
Arlington
03.2024 - 07.2024
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Informed customers about billing procedures, processed ACH payments, and provided payment option setup assistance.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.

Customer Service Lead and Sales Advisor

Best Buy
Mansfield
10.2020 - 03.2024
  • Handled customer inquiries and complaints in a professional manner.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Identified opportunities to increase sales through cross-selling products or services.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Trained new team members during holiday season.
  • Created surveys for customers to collect valuable feedbacks about their experiences with the company's products or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Shift Manager

Jamba Juice
Grand Prairie
04.2018 - 09.2020
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Made sure customers felt welcomed and enjoyed our business.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.

Education

High School Diploma -

Mansfield Lake Ridge High School
Mansfield, TX
06-2020

Some College (No Degree) - Business Administration And Management

Tarrant County College
Fort Worth, TX

Skills

  • Operational Reporting
  • Positive Attitude
  • Document Management
  • Hiring and Training
  • Customer Service
  • Multitasking
  • Time Management

Languages

4

Education

other,other

Timeline

Customer Service Representative

GM Financial
03.2024 - 07.2024

Operations Assistant

GnG Distributors
01.2021 - Current

Customer Service Lead and Sales Advisor

Best Buy
10.2020 - 03.2024

Shift Manager

Jamba Juice
04.2018 - 09.2020

High School Diploma -

Mansfield Lake Ridge High School

Some College (No Degree) - Business Administration And Management

Tarrant County College

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