Leanora Driskell
San Antonio,Texas
Summary
Dedicated administrative professional with a proven track record in fast-paced office settings. Hardworking team player skilled in completing clerical tasks and providing valuable staff support. Recognized for responsibility, punctuality, and high productivity, even under minimal supervision.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Westat
11.2023 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Case Manager, CDBG Rapid Re-Housing
SAM Ministries
04.2018 - 12.2018
- Screens potential families for the Rapid Re-housing program, completes assessments and facilitates the process of identifying viable housing options
- Use evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Trauma Informed-Care and Housing First practices
- Assist families in developing a Housing Stability Plan
- Refer families to necessary services and coordinate with other providers and all other providers to help families access services and achieve goals set in their Plan
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Intake Coordinator, Veterans Housing Stability Program
SAM Ministries
09.2016 - 04.2018
- Conducts client phone screenings and assessments for potential candidates
- Schedule intake appointments with eligible clients for the Veterans Housing Stability Program
- Demonstrates proficiency with the Homeless Management Information System (HMIS) database
- Coordinated with team members, enhancing communication and workflow.
- Provided administrative support to maintain smooth operations.
- Organized client files to ensure easy access and retrieval.
- Maintained confidentiality of sensitive information, ensuring client trust.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Office Administrator, Human Resources
Whataburger Home Office
08.2015 - 11.2015
- Assisted family members with requests for hardship grants
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Entered data information into Footprints
- Responsible for compiling monthly spreadsheet reports
- Enhanced client satisfaction by promptly addressing inquiries and concerns.
Assistant Case Manager
Children’s Shelter
04.2011 - 06.2015
- Assists Emergency Care Services Program Director and Case Manager with maintenance of program files, scheduling/coordination of services for children in care
- Provided crisis intervention support when required, ensuring prompt response times during critical situations.
- Enhanced communication between clients, families, and service providers by maintaining accurate and up-to-date case records.
- Promoted a positive environment for clients through compassionate assistance and empathetic listening.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Attended regularly scheduled case management and staff meetings.
Administrative Assistant – Human Resources
KIPP Academy
11.2009 - 01.2010
- Reported directly to Director of Human Resources
- Compile and keep personnel records
- Compile and type reports from employment records
- Opens, scans, and distributes mail
Administrative Specialist II – Property Management
San Antonio Housing Authority, San Antonio, Texas
07.2007 - 11.2008
- Reported directly to Director of Non-Profit Housing
- Performed administrative and office support activities for multiple supervisors
- Note taking of quarterly meetings
- Prepared agendas
- Keep projects on schedule
- Arrange meeting facilities, assure discreet handling of all business
- Prepare travel through outside agents, arrange travel cash in advance, and complete expense reports
Property Manager- Villa De Valencia / Encanta Villa
San Antonio Housing Authority
12.2006 - 06.2007
- Directed property management of two apartment complexes
- A total of174 units
- Implemented policies and procedures manual for four staff employees
- Ordered all materials for make readies
- Handled all inventory and requisitioning of supplies adhering to a limited budget
- Responsible for conducting tenant credit checks, supervising move-in process, dealing with complaints, and scheduling maintenance
Administrative Assistant, Property Management / Housing Specialist
San Antonio Housing Authority, San Antonio, Texas
07.2005 - 12.2006
- Provided full administrative support to District Manager of Non-Profit Housing
- Assisted with word processing projects requiring extensive output of spreadsheets
- Show and lease apartments to prospective tenants
- Complete lease form or agreement and collect rental deposit
- Inspected condition of premises periodically and arranged for necessary maintenance
Executive Administrative Assistant
San Antonio Housing Authority
04.2004 - 06.2005
- Report directly to CEO/President
- Scheduled appointments and handled calenders for senior leadership.
- Organized and updated schedules for executives.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
Education
No Degree - Human Services
University of Phoenix
01.2015
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Kaplan University
03.2011
Bachelor of Science in Human Services
San Antonio College
01.1999
Skills
- MS Word
- Microsoft Edge
- Microsoft Teams
- PowerPoint
- Adobe
- Data entry
- Smartsheet
- Office management
- Excel spreadsheets
- Event coordination
- Meeting facilitation
- Travel arrangements
Languages
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Offering time and support to shelters for the homeless, women, and animals
- Outdoor Recreation
- Gym Workouts
- Music
- Backpacking and Hiking
- Gardening
- Cooking
- I like trying new recipes and food trends
- Running
- Volunteer Work
- Homelessness Outreach
- Fundraising Events
- Hiking
- High-Intensity Interval Training
- Photography
- Rock Climbing
- Yoga
- I have a passion for photography and editing photos
- I participate in a variety of outdoor recreational activities
Timeline
Administrative Assistant
Westat
11.2023 - Current
Case Manager, CDBG Rapid Re-Housing
SAM Ministries
04.2018 - 12.2018
Intake Coordinator, Veterans Housing Stability Program
SAM Ministries
09.2016 - 04.2018
Office Administrator, Human Resources
Whataburger Home Office
08.2015 - 11.2015
Assistant Case Manager
Children’s Shelter
04.2011 - 06.2015
Administrative Assistant – Human Resources
KIPP Academy
11.2009 - 01.2010
Administrative Specialist II – Property Management
San Antonio Housing Authority, San Antonio, Texas
07.2007 - 11.2008
Property Manager- Villa De Valencia / Encanta Villa
San Antonio Housing Authority
12.2006 - 06.2007
Administrative Assistant, Property Management / Housing Specialist
San Antonio Housing Authority, San Antonio, Texas
07.2005 - 12.2006
Executive Administrative Assistant
San Antonio Housing Authority
04.2004 - 06.2005
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Kaplan University
Bachelor of Science in Human Services
San Antonio College
No Degree - Human Services
University of Phoenix
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