Leanora Erickson
Scarsdale,NY
Summary
Dedicated employee with excellent experience in customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Symmetry Physical Therapy
06.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Office Assistant
Mount Saint Michael Academy
05.2021 - 08.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Physical Therapy Assistant
Direct PT
06.2019 - 09.2019
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Communicated with physicians to provide updates on patient care.
- Prepared for sessions by setting up patient treatment areas and equipment.
Education
No Degree - Psychology
Sacred Heart University
Fairfield, CT05.2025
High School Diploma -
The Ursuline School
New Rochelle, NY05.2021
Skills
- Bookkeeping
- Reminder Calls
- Meeting Scheduling
- Guest Registration
- Telephone Etiquette
- Manage Files
- Administrative Skills
- Computer Proficiency
- Greet Visitors
- Data Confirmation
- Office Supply Ordering
- Accounting and Billing Software
Timeline
Front Desk Receptionist
Symmetry Physical Therapy
06.2021 - 08.2022
Office Assistant
Mount Saint Michael Academy
05.2021 - 08.2021
Physical Therapy Assistant
Direct PT
06.2019 - 09.2019
No Degree - Psychology
Sacred Heart University
High School Diploma -
The Ursuline School
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