LEANORA JOHN-BAPTISTE
Owings Mills,MD
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Patient Access Specialist
INOVA
Alexandria, VA
03.2022 - 10.2022
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Customer Service Representative System
Owings Mills, MD
11.2019 - 05.2021
- Delivered fast and friendly service regarding questions and service complaints
- Managed customer calls efficiently in a fast-paced call center environment
- Followed up with customers to offer additional support and check resolution satisfaction
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Answered 70+ inbound calls each day to handle various concerns, set appointments.
Health Medical Secretary/Receptionist
Aurora Women’s
Owings Mills, MD
11.2017 - 07.2018
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Reviewed test results for completion and abnormalities
- Updated records in EHR system, carefully protecting patient information and verifying data
- Protected patient data through strict compliance with HIPAA requirements
- Prepared for upcoming appointments by printing patient information and forms
- Greeted visitors and communicated to assess needs and provide direction
- Managed registration desk by answering telephones and greeting incoming patients.
Customer Service Representative
Maryland Health Connection/Symphony Placements
Baltimore, MD
03.2016 - 05.2017
- Resolve customer complaints through the phone and work portal
- Assist with the completion of applications, enrollments and renewals
- Managed 70+ customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
- Handled customer inquiries, billing questions, payments, and service requests
- Met inbound customer needs while maintaining strict performance targets.
Education
B.S - Business Administration
Walden University
2 years) Microsoft word (2 years) Office medical (1 year) Word (2 years) Receptionist - undefined
Brightwood College
Skills
Customer service
Certification
Health Information Technology Fundamentals
Timeline
Patient Access Specialist
INOVA
03.2022 - 10.2022
Health Information Technology Fundamentals
01-2022
The Critical Role of IT Support Staff in Healthcare
01-2022
Customer Service Representative System
11.2019 - 05.2021
Health Medical Secretary/Receptionist
Aurora Women’s
11.2017 - 07.2018
Customer Service Representative
Maryland Health Connection/Symphony Placements
03.2016 - 05.2017
B.S - Business Administration
Walden University
2 years) Microsoft word (2 years) Office medical (1 year) Word (2 years) Receptionist - undefined
Brightwood College