Leanora Smith
Atlanta,GA
Summary
Proven Auditor with a track record of enhancing financial and operational compliance at M Survey. Leveraged expertise in financial records review and clear communication to improve audit results and efficiency. Recognized for exceptional attention to detail and decision-making skills, achieving significant process optimizations and risk mitigation.
Overview
10
10
years of professional experience
Work History
Auditor
M Survey
Boston, MA
01.2024 - Current
- Performed audits of operational and financial areas to check compliance.
- Supported efficient accounting operations with high-quality administrative support.
- Conducted audits on internal controls and developed reports on findings.
- Researched and implemented best practices to improve audit results.
- Maintained confidentiality of company information obtained in audit assignments.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Delivery Driver
Uber Eats
Atlanta, GA
05.2015 - 11.2024
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Received daily delivery instructions and route assignments from dispatch.
Customer Service Representative
Coach
Atlanta, GA
06.2021 - 01.2023
- Strengthened customer retention by offering discount options.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted available products and services to customers during service, account management and order calls.
- Provided accurate information about products and services to customers.
Education
Associate of Applied Science - Business Communication
Interactive College
College Park, GA05-1993
GED -
A.J.C.C
Atlanta, GA05-1989
Certificate - Business Administration
A.J.C.C
Atlanta, GA05-1989
Skills
- Financial records review
- Process evaluations
- Balance sheets
- Risk mitigation strategies
- Time management
- Cost savings options
- Clear communication
- Issue resolution
- Decision-making
- Attention to detail
- Continuing education
- Bookkeeping
References
References available upon request.
Timeline
Auditor
M Survey
01.2024 - Current
Customer Service Representative
Coach
06.2021 - 01.2023
Delivery Driver
Uber Eats
05.2015 - 11.2024
Associate of Applied Science - Business Communication
Interactive College
GED -
A.J.C.C
Certificate - Business Administration
A.J.C.C
Similar Profiles
Ravi Kumar GhartiRavi Kumar Gharti
Surveyor & Draughtsman at Rana Survey Construction (Survey Agency of Patel Engineering Limited)Surveyor & Draughtsman at Rana Survey Construction (Survey Agency of Patel Engineering Limited)
ARKA BANERJEEARKA BANERJEE
Senior Preservation Assistant at Headquarters, Botanical Survey of IndiaSenior Preservation Assistant at Headquarters, Botanical Survey of India
Sheen GearhartSheen Gearhart
Survey Instrument Operator at Table Rock SurveySurvey Instrument Operator at Table Rock Survey
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power