Years Professional experience
LeAnthony Collins
Business Administration/Education
Lakeland,FL
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
9
9
14
14
Years of customer service experience
10
10
Years of experience working with students
Work History
Teacher
Tenoroc Logistics Academy
Lakeland, FL
11.2019 - 07.2020
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding for over 100 academy students.
- Fostered team collaboration between students through group projects for supply chain management.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Senior Auditor
Marriott Vacation Club Worldwide
Lakeland, FL
10.2012 - 11.2019
- Established internal control systems by updating audit programs.
- Completed audit paperwork and memoranda by documenting audit tests and findings.
- Consistently the top call taker on my team: answering questions, responding to inquiries and handling telephone requests.
- Developed and enforced audit policies and administrative and technical functions.
Force Manager
GC Services Limited Partnership
Lakeland, FL
01.2012 - 11.2012
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 200 agents in two locations, providing excellent customer service to callers requiring assistance for billing and verification issues.
Education
Associate of Arts - Music
University Of South Florida
Tampa 06.2008 - 10.2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Financial records review
undefinedQuote
“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, 'Who am I to be brilliant, gorgeous, talented, fabulous?' Actually, who are you not to be?"
Marianne Williamson
Timeline
Teacher
Tenoroc Logistics Academy
11.2019 - 07.2020
Senior Auditor
Marriott Vacation Club Worldwide
10.2012 - 11.2019
Force Manager
GC Services Limited Partnership
01.2012 - 11.2012
Associate of Arts - Music
University Of South Florida
06.2008 - 10.2019
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