Learlene Temple
Sacramento,CA
Summary
A dynamic and motivated professional with an educational background and proven work ethic to guide and support operations. Utilizes a strong foundation in medical terminology and regulatory standards to drive precision medicine advancements and patient care improvements.
Overview
10
10
years of professional experience
Work History
Manager of Operations/Family Manager
Ketchum Auto Tinting and Detailing
01.2023 - Current
- Guide team in job tasks, enhancing skills and performance
- Address employee issues, boosting conduct and reliability
- Resolve customer concerns with expert, courteous support
- Evaluate and coach staff, improving weak areas effectively
- Lead team efficiently, organizing workflows and solving problems
- Streamlined operations, enhancing team efficiency and customer satisfaction
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Implemented effective training programs, resulting in improved employee performance
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
Internship Student
Sunrise Hospital
06.2015 - 06.2016
- Assisted physicians with clinical trials and imaging reviews, enhancing diagnostic accuracy
- Performed CPR in emergencies, contributing to life-saving efforts in the ER
- Documented patient vitals and history, improving data accuracy and care quality
- Managed approximately 45 incoming calls, emails and faxes per day from customers.'
- Educated patients on treatment plans, fostering understanding and compliance
- Prepared patient charts for admission, streamlining hospital processes
- Analyzed clinical trials, lab results, and imaging studies to support attending physicians in comprehensive patient care and treatment planning
- Meticulously documented patient vital signs and health histories, ensuring accurate records for informed medical decision-making
- Analyzed clinical trials and imaging studies, supporting physicians in comprehensive patient care and enhancing diagnostic accuracy
- Educated patients on treatment plans, fostering understanding and compliance, leading to improved patient outcomes
- Participated in workshops and presentations related to projects to gain knowledge.
- Sorted, organized, and maintained files.
Education
MEDICO CIRUJANO/M.D. - MEDICINE
Universidad Autonoma de Guadalajara
Zapopan, Jal.11.2016
Post-baccalaureate - Pre-Medicine
New College of California
San Francisco, CA06.2007
Bachelor of Arts - Sociology
Temple University
Philadelphia, PA05.2005
Skills
- Patient Recruitment
- Medical Terminology
- ICH/GCP/FDA Regulations
- Team Training
- Data Collection and Research
- Clinical Trials
- Problem Solving
- Analytical Skills
- Data Management
- Customer service
- Policy implementation
- Time management
- Decision-making
- Documentation and reporting
Languages
Spanish
Professional Working
Timeline
Manager of Operations/Family Manager
Ketchum Auto Tinting and Detailing
01.2023 - Current
Internship Student
Sunrise Hospital
06.2015 - 06.2016
Bachelor of Arts - Sociology
Temple University
MEDICO CIRUJANO/M.D. - MEDICINE
Universidad Autonoma de Guadalajara
Post-baccalaureate - Pre-Medicine
New College of California
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