Learta Hajdari
Peja
Summary
Customer-focused professional with experience in customer support, medical consulting, market research, retail, and tutoring. Strong communication skills, with the ability to handle clients empathetically, resolve issues efficiently, and work well in both remote and in-office environments.
Overview
1
1
year of professional experience
Work History
Personal English Tutor
Learta Hajdari
Peja
11.2024 - 02.2025
- Delivered personalized one-on-one English lessons
- Improved students' confidence and communication skills
- Developed personalized lesson plans tailored to student needs and learning styles.
- Provided constructive feedback to encourage student confidence and improvement.
Market Research Associate
GDCC
Peja
10.2024 - 02.2025
- Conducted structured interviews and surveys
- Accurately collected and verified data
- Maintained clear and professional communication
- Conducted market research to gather consumer insights and trends.
- Analyzed survey data to identify patterns and opportunities.
- Managed project timelines to ensure timely delivery of research findings.
Retail Sales Associate
Te Rushja ELI-AR
04.2024 - 10.2024
- Assisted customers and handled transactions
- Ensured positive customer experience
- Assisted customers with product selection and inquiries.
- Stocked shelves and ensured inventory was well-organized and accessible.
- Handled customer complaints professionally to ensure satisfaction.
Medical Consultant
Esthetic Hair Turkey
06.2024 - 09.2024
- Communicated with international patients
- Explained procedures and provided emotional support
- Advised clients on hair restoration and aesthetic procedures.
- Developed personalized treatment plans for various hair concerns.
- Collaborated with medical staff to ensure safe procedure execution.
- Educated patients about post-treatment care and expectations.
- Managed patient documentation and treatment records effectively.
Sales Agent
Alban Behrami
03.2024 - 09.2024
- Promoted services and handled customer objections
- Engaged with customers to identify their needs and provide tailored solutions.
- Collaborated with team members to enhance customer service experiences.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed relationships with customers by providing excellent customer service.
Education
Bachelor's Degree - English Linguistics
AAB College
Prishtina07-2024
GED -
The Time School
Peja06-2016
Skills
- CRM Systems
- Microsoft Office / 365
- Clear communication
- Multitasking
- Teamwork
- Flexibility
- Task-based learning
- Relationship building
- Strong grammar
- Creative writing techniques
- Strong vocabulary skills
- Effective listening
- Flexible working hours
- Active listening
- Multitasking Abilities
- Reading comprehension
- Patience and empathy
- Data collection
Job Title
Customer Support Specialist
Languages
English
Proficient (C2)
C2
Albanian
Native
Native
Timeline
Personal English Tutor
Learta Hajdari
11.2024 - 02.2025
Market Research Associate
GDCC
10.2024 - 02.2025
Medical Consultant
Esthetic Hair Turkey
06.2024 - 09.2024
Retail Sales Associate
Te Rushja ELI-AR
04.2024 - 10.2024
Sales Agent
Alban Behrami
03.2024 - 09.2024
Bachelor's Degree - English Linguistics
AAB College
GED -
The Time School