Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
Work History
Paraprofessional Educator
Centerville Elementary School
07.2013 - Current
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Delivered curriculum in both one-on-one lessons and group learning environments.
Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Administered tests and assessments to evaluate student progress and performance.
Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
Provided support during classes, group lessons, and classroom activities.
Applied specialized teaching techniques to reinforce social and communication skills.
Accounting
Krogers Grocery Store
01.1984 - 02.2025
Tracked funds, prepared deposits and reconciled accounts.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Trained new employees on accounting principles and company procedures.
Collected and reported monthly expense variances and explanations.
Handled day-to-day accounting processes to drive financial accuracy.
Diminished outstanding debts by analyzing accounts for issues.
Optometric Technician
Optimetric Eye Care Center
11.1992 - 11.2000
Managed administrative duties with phone reception, appointment scheduling and payment processing.
Collaborated with optometry staff to reach individual and team goals.
Identified issues during preliminary exam and addressed concerns with physician.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Educated patients and relations on ocular health and safety, promoting good eye care.
Acquainted patients with procedures and explained purpose of testing to establish consent.
Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Prepared and administered medications to patients as prescribed by optometrist.
Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Assisted with dilating patients or using eye medications when directed by optometrist.
Instructed patients on contact lens insertion and removal and lens care guidelines.
Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Cleaned or sterilized ophthalmic or surgical instruments.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
General Merchandise Department Manager
Winn Dixie Supermarket
10.1991 - 11.1992
Generated reports on purchasing activities to support management decisions.
Analyzed market and delivery systems to assess present and future materials availability.
Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Reviewed and approved purchase orders and invoices for accuracy and completeness.
Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
Monitored inventory levels and avoided shortages with timely replenishment of stock.
Reviewed customer feedback to identify trends and improve product selection.
Established and maintained accurate records of purchases, pricing and payment terms.
Completed monthly profit and loss performance reports.
Interacted with customers to obtain feedback and drive satisfaction.
Maintained updated product knowledge to successfully educate and advise customers.
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Floral Department Manager
Winn Dixie Supermarket
10.1991 - 11.1992
Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
Researched latest design trends, colors, and vendor products for use in new pieces.
Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Supervised [Number] employees in floral department.
Inventoried plants and flower care supplies and ordered more.
Possess in-depth knowledge of various types of flowers and their seasonal availability.
Clinique Counter Manager
Belk Matthews
04.1989 - 08.1991
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
Identified and communicated customer needs to supply chain capacity and quality teams.
Budgeted, audited and balanced cash handlings to secure cash drawer.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Set aggressive targets for employees to drive company success and strengthen motivation.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Operated cash register to accurately complete customer financial transactions.
Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
Front End Manager
Krogers Grocery Store
01.1984 - 02.1989
Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Maintained strong customer relations and effective customer service standards.
Oversaw cashier operations, bookkeeping and security.
Trained team members in successful strategies to meet operational and sales targets.
Recorded financial transactions and performed account reconciliations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Coached employees through day-to-day work and complex problems.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Coached employees through day-to-day work and complex problems
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
Evaluated employee performance and made recommendations for improvements
Oversaw cashier operations, bookkeeping and security
Accounting
Krogers Grocery Store
01.1984 - 02.1989
Tracked funds, prepared deposits and reconciled accounts.
Reviewed business operations and obligations to help organization function at acceptable level.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Researched technical tax issues to define tax effect or impact of certain tax positions.
Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
Maintained integrity of general ledger and chart of accounts.
Prepared and filed tax forms to meet needs of customers.
Trained new employees on accounting principles and company procedures.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Evaluated and improved financial records to make important business decisions.
Cashier
Krogers Grocery Store
01.1984 - 02.1989
Worked with floor team and managers to meet wide range of customer needs.
Helped customers complete purchases, locate items, and join reward programs.
Processed refunds and exchanges in accordance with company policy.
Checked personal identifications during alcohol and tobacco sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Operated cash register to record transactions accurately and efficiently.
Built relationships with customers to encourage repeat business.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Performed cash, card and check transactions to complete customer purchases.
Identified and resolved discrepancies and errors in customer accounts.
Responded promptly to requests for assistance, spills and customer inquiries.
Greeted customers entering store and responded promptly to customer needs.
Restocked and organized merchandise in front lanes.
Worked flexible schedule and extra shifts to meet business needs.
Learned duties for various positions and provided backup at key times.
Welcomed customers and helped determine their needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Early Childhood Education
Central Georgia Technical College
Warner Robins, GA
07.2013
Skills
Issue and Complaint Resolution
Financial Management
Quality Standards
Finance and Accounting Operations
Train Employees
Monitor Equipment
Customer Relationship Management
Order Supplies
Managing Reception
Accounting
Staff Management
Coaching and Mentoring
Managing Appointments
Timeline
Paraprofessional Educator
Centerville Elementary School
07.2013 - Current
Optometric Technician
Optimetric Eye Care Center
11.1992 - 11.2000
General Merchandise Department Manager
Winn Dixie Supermarket
10.1991 - 11.1992
Floral Department Manager
Winn Dixie Supermarket
10.1991 - 11.1992
Clinique Counter Manager
Belk Matthews
04.1989 - 08.1991
Accounting
Krogers Grocery Store
01.1984 - 02.2025
Front End Manager
Krogers Grocery Store
01.1984 - 02.1989
Accounting
Krogers Grocery Store
01.1984 - 02.1989
Cashier
Krogers Grocery Store
01.1984 - 02.1989
Associate of Arts - Early Childhood Education
Central Georgia Technical College
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