Leaselle Balallo
Honolulu,USA
Summary
Developed strong skills in fast-paced financial environment, focusing on customer service and financial transactions. Consistently implemented effective solutions to enhance customer satisfaction and operational efficiency. Seeking to transition into new field where these skills can be effectively utilized.
Overview
11
11
years of professional experience
Work History
Universal Banker II
Central Pacific Bank
04.2018 - Current
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
- Maintains knowledge of all aspects of the teller line including processing transactions, balancing cash drawer and vault, and basic branch operations functions
- Achieve sales and referral goals by developing a positive customer experience and building customer relationships
- Demonstrates teamwork and flexibility by assisting different branches for coverage, including the Paycheck Protection Program team
- Participated in community events to promote bank''s brand presence while fostering local connections.
Medical Assistant
Godofredo Baclig, MD
01.2016 - 06.2018
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Sales Associate
Old Navy
01.2014 - 01.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Encouraged participation in loyalty programs, increasing customer retention and repeat business.
- Maintained top position for most credit card signups in store, and in the West Coast
Education
Bachelor of Arts - Business Management
University of Hawaii - West Oahu
Kapolei, HI12.2023
Associate of Arts -
Kapiolani Community College
Honolulu, HI05.2021
Skills
- Customer Relations
Timeline
Universal Banker II
Central Pacific Bank
04.2018 - Current
Medical Assistant
Godofredo Baclig, MD
01.2016 - 06.2018
Sales Associate
Old Navy
01.2014 - 01.2017
Bachelor of Arts - Business Management
University of Hawaii - West Oahu
Associate of Arts -
Kapiolani Community College
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