Leasha Hardy
Charlotte,NC
Summary
Results-driven, dependable, and hardworking professional committed to providing efficient, high quality customer service seeking career opportunities in the healthcare industry. Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hampton Inn
03.2005 - 09.2023
- Front desk duties Documented activity in customer accounts in an accurate manner and ensured confidentiality Entered customer account data and communicated in a clear and concise manner Identified customer needs, provided resolutions to problems, and followed established procedures Interacted with customers via inbound and outbound calls to answer inquiries and to aid
Education
Diploma - Medical Billing and Coding -
Ultimate Medical Academy
01.2024
Diploma - Medical Billing and Coding -
Ultimate Medical Academy
01.2024
Associate degree -
ITT TECHNICAL UNIVERSITY
01.2008
Skills
- Written and verbal communication
- Problem solving skills
- Critical thinking skills
- Time management skills
- Attention to detail
- Greenway
- MS Excel
- MS Word
- MS PowerPoint
- Data Entry
- Computer Proficiency
- Problem Resolution
- Active Listening
- Customer Service
- Microsoft Excel
- Microsoft Outlook
- Money handling abilities
- Microsoft Office Suite
Certification
American Red Cross, Albany, NY, CPR, Not available
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Volunteer Experience
United Way, Albany, NY, Volunteer, 10/2009, 08/2014, Help set up tables and feed the homeless, Help distribute supplies needed for less fortunate, Assigned seating/ organized and arranged sleeping arrangements
Timeline
Customer Service Representative
Hampton Inn
03.2005 - 09.2023
Diploma - Medical Billing and Coding -
Ultimate Medical Academy
Diploma - Medical Billing and Coding -
Ultimate Medical Academy
Associate degree -
ITT TECHNICAL UNIVERSITY
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