Leasha Lloyd
Denham Springs,LA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Direct Service Worker
Quality Community Homes LLC
09.2025 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
Call Center Representative
Cox Communications
06.2016 - 07.2025
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Inbound Customer Service Representative
Hamilton Relay Telecommunications
03.2011 - 06.2016
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered over 55 to 60 calls per shift to meet fast-paced call center demands.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Relay messages for the death to help with bill payment or simply just to talk to family and friends.
Cashier
Murphy's USA
05.2008 - 01.2011
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
St. Helana Central High
Greensburg, LASkills
- Inbound sales
- Typing proficiency
- Problem-solving
- Retail sales customer service
- Complaint resolution
- Customer relations
- Customer service
Timeline
Direct Service Worker
Quality Community Homes LLC
09.2025 - Current
Call Center Representative
Cox Communications
06.2016 - 07.2025
Inbound Customer Service Representative
Hamilton Relay Telecommunications
03.2011 - 06.2016
Cashier
Murphy's USA
05.2008 - 01.2011
High School Diploma -
St. Helana Central High