Leasola Hayes
Dermott,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Office Manager/911 Dispatch Supervisor
Dermott Police Department
06.2020 - Current
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Collected court fees and fines and recorded amounts collected in Virtual Justice
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Organized, maintained and updated information in computer databases.
Assistant Store Manager
Family Dollar
10.2017 - 08.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Hotel Manager
Delta Resort And Spa
09.2014 - 02.2017
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Prepared monthly resort audits for review.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- Partnered with system administrators to maintain operating system and application patch levels.
- Analyzed data streams to aid in creation of marketable platform extensions.
- Analyzed user requirements and developed solutions to meet needs.
- Provided basic end-user troubleshooting and desktop support.
Education
Certificate of Certification - Business Accounting
Los Angeles School of Business
North Hollywood, CAHigh School Diploma -
Rison High School
Rison, AR05.1990
Skills
- Emergency Medical Dispatching
- Policy and Procedure Modification
- Database Administration
- Written Communication
- Information Confidentiality
- Travel Coordination
- Report Writing
- Customer Service
- Billing and Invoicing
Timeline
Office Manager/911 Dispatch Supervisor
Dermott Police Department
06.2020 - Current
Assistant Store Manager
Family Dollar
10.2017 - 08.2020
Hotel Manager
Delta Resort And Spa
09.2014 - 02.2017
Certificate of Certification - Business Accounting
Los Angeles School of Business
High School Diploma -
Rison High School
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