Lea Staley
Senior IT Business Systems Analyst
La Marque,Texas
Summary
Highly analytical Senior IT Business Systems Analyst experienced in all stages of the Software Development Life Cycle (SDLC) with extensive knowledge of business solutions software throughout multiple business sectors i.e., Insurance, Finance, Healthcare, and Media. Proven ability to serve as an enthusiastic liaison between external stakeholders, internal product owners, and IT support teams.
Overview
14
14
years of professional experience
Work History
Senior IT Business Systems Analyst
Change Healthcare
03.2020 - Current
- Acted as primary liaison between the business stakeholders and the technical teams to facilitate more effective communication and development efforts
- Formulated and defined system scope and objectives based on both user needs and thorough understanding of systems and industry requirements
- Elicited requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use case scenarios, business analysis tasks, and workflow analysis
- Analyzed business and user needs, documented requirements and translated requirements into user stories and acceptance criteria
- Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, and distinguished the underlying true needs of user requests
- Proactively communicated and collaborated with external and internal customers to analyze needs and develop interface design or user stories and acceptance criteria based on the defined requirements
- Served as the conduit between the customer community (internal and external customers) and the software development team
- Collaborated with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs
- Assisted in developing test plans, test cases and performed User Acceptance Testing (UAT)
- Documented and maintained software user guides
- Conducted peer reviews for completeness and viability of documentation developed by other Business Analysts
- Successfully engaged in multiple initiatives concurrently.
Senior IT Business Systems Analyst
Advantasure/Apex Systems
02.2019 - 03.2020
- Performed business requirement gathering sessions through stakeholder interviews, workshops, JAD sessions, and end-user interviews
- Created and documented business requirement documents (BRDs) and functional specification documents (FSDs) for Premium Billing IT projects and enhancements
- Assisted Quality Assurance team with creating test plans, defining test cases, and validating User Acceptance Test results
- Performed design analysis and presented specifications, including data analysis, to internal business teams, senior management, executive leadership teams, and end-users and gathered feedback to influence solution design and approach
- Researched and recommended updates to the premium billing application to improve system processes and end-user tasks
- Elicited and documented As Is – To Be business requirements, user stories, and use cases
- Assisted Billing Product Owners, Development Team, and QA in new client implementations and regularly scheduled software releases
- Supported Premium Billing agile team via Scrum ceremonies
- I.E
- Daily Standups, Sprint Planning, Sprint Review and Retrospectives
- Participated in planning and grooming sessions for Product and Backlog Refinement.
Senior IT Business Systems Analyst
Molina Healthcare Inc.
01.2018 - 12.2018
- Acquired healthcare project specifications for newly requested enhancements, updates, and/or defect correction utilizing standard business analytic techniques and practices
- Created Business Requirement Documentation and Functional Specification Documentation including necessary project definitions, assumptions, dependencies, and risks
- Performed root cause analysis to identify and document existing business processes and determine new opportunities for process development and improvements
- Analyzed and documented business process workflows and system needs for upcoming releases and/ or conversions to ensure smooth system conversions and proper data migration
- Processed data pulls to create comparable analysis between provider data elements contained within internal database(s) and external government/state agency (CMS) database(s) to ensure data quality and data integrity across the enterprise
- Assisted in business planning and constructing forecasts based on business data and market knowledge
- Collaborated with internal business entities to assist in providing tailored (ad hoc) reports.
IT Project Cost Estimator
DIRECTV/ATT
01.2016 - 12.2017
- Developed initial Rough Order of Magnitude (ROM) estimates for new project requests and evaluated criteria for future estimates
- Developed project estimates based on early lifecycle stage information available, such as preliminary, high level business and system requirements
- Estimated outputs included effort and cost to implement the specified project
- Clearly documented and communicated assumptions, dependencies, risks, inputs and results for all estimates
- Lead in the establishment of standards and procedures for project estimating
- Worked closely with IT teams in the development of estimates for projects and provided the information for the prioritization and staging process
- Analyzed project variances between estimates and actual project data, and tracked and reported trend metrics
- Continuously monitored variances using results to recalibrate models to improve project estimate accuracy over time.
Senior IT Business Systems Analyst
Wells Fargo/Login Consulting
01.2014 - 12.2015
- Provided expertise of software product Nexsure, an online insurance agency management system
- Evaluated client’s current business system environment to determine the utmost effective implementation strategy
- Assisted Project Manager with project planning and determining project size, scope, risks, budget and strategy for project initiatives and client implementations
- Performed troubleshooting and maintained documentation of all reported issues and defects reported via internal QA specialists or external end users
- Worked closely with cross-functional teams to gain an in-depth understanding of end-user business processes
- Consulted with internal business departments to gather and document current end-to-end business process flows to identify and address operational issues contributing to inefficient and/or ineffective procedures and processes
- Performed GAP analysis to identify opportunities for streamlining and improving operational efficiency
- Assisted project managers with complex projects related to operational business functions impacting internal departments and external customers
- Participated and contributed in multiple projects by completing and updating project documentation; determine resource allocations, managing project scope; adjusting schedules as necessary to meet project milestones.
Senior IT Business Systems Analyst
XDimensional Technologies
01.2005 - 12.2013
- Provided implementation expertise of software product Nexsure, an online insurance agency management system
- Developed accounting systems requirements and provided functional specification documentation based on consultations with partnering systems analysts, designers, programmers, and end-users
- Assisted project manager in product development workshops with project team, stakeholders, and end users to gain a better understanding of project tasks and personal/team assignments
- Identified scope, requirements, and target implementation
- Produced functional specification documentation and software requirements and software design documentation
- Worked directly with cross-functional team members to clearly articulate business requirements and system related processes
- Interfaced with multiple departments to coordinate user acceptance testing and implementation activities
- Provided thorough understanding and replication of business processes and identified changes needed via change request documentation
- Defined application problem by conferring with end-users; evaluating procedures and processes
- Developed solution by preparing and evaluating alternative workflow solutions when defect is reported and being corrected
- Controlled solution by establishing specifications; coordinating production with programmers
- Created user acceptance testing documentation and assisted in validating results before release is imposed
- Provided ongoing creation and updates to user manuals when changes to processes are implemented.
Education
Associate Of Arts And Sciences - Human Services
05.1996
Skills
- Report Preparation
- Stakeholder Relations
- Workflow Analysis
- User Acceptance Testing
- Technology Implementation
- Database Design
- Production Support
- Cross-Functional Collaboration
- Use Case Development
- Agile expertise
- Client Relations
- Research and analysis
- Information Security
- Business process modeling
- Root Cause Analysis
- Systems Analysis
- Functional specifications
- Requirements Gathering
- Project Documentation
- Solution Implementation
- Gap analysis
- Software development life cycle
- Process Documentation
- Requirements Definition
- Business intelligence tools
- Analytical and Critical Thinking
- Organization
- Organization and Time Management
- Dependable and Responsible
- Flexible and Adaptable
- Relationship Building
- Analytical Thinking
- Computer Skills
- Critical Thinking
- Interpersonal Communication
- Project Planning
Software Acumen
- Microsoft Office
- Outlook
- Word
- Excel
- PowerPoint
- Visio
- DevOps
- Microsoft Project
- Microsoft Access
- SQL
- JIRA
- Confluence
- PPM PRO
- SharePoint
- Salesforce
- Workday
- KRONOS
Qualifications Highlights
- Requirements Elicitation
- Requirements Documentation
- Facilitation & Presentation
- Stakeholder Management
- Product Development
- Process Improvement
- GAP Analysis
- Quality Assurance
- User Acceptance Testing (UAT)
- Software Implementation
- Agile (SCRUM) & SAFe Methodology
Timeline
Senior IT Business Systems Analyst - Change Healthcare
03.2020 - Current
Senior IT Business Systems Analyst - Advantasure/Apex Systems
02.2019 - 03.2020
Senior IT Business Systems Analyst - Molina Healthcare Inc.
01.2018 - 12.2018
IT Project Cost Estimator - DIRECTV/ATT
01.2016 - 12.2017
Senior IT Business Systems Analyst - Wells Fargo/Login Consulting
01.2014 - 12.2015
Senior IT Business Systems Analyst - XDimensional Technologies
01.2005 - 12.2013
Angelina College - Associate Of Arts And Sciences, Human Services