Lea Stevenson
Manchester,NH
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 4 + years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
8
8
years of professional experience
Work History
Social Media Marketing Manager
Team Nissan
Manchester, New Hampshire
01.2021 - Current
- Continually maintained and improved company's reputation and positive image in markets served.
- Achieved profitability goals by developing and implementing commercial activities.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Sales Associate
Team Nissan
Manchester, New Hampshire
02.2019 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed, marketed and sold full range of products and support services.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Provided positive first impressions to welcome existing, new and potential customers.
Bar Manager
Whiskeys20
Machester, NH
01.2018 - 01.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Surveyed and examined potential applicants for bar positions
- Trained employees on MICROS system
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Checked ID cards and verified bar guests were of legal age.
- Improved customer service rankings by resolving issues quickly and accurately.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Service Advisor
Team Nissan
Manchester, New Hampshire
04.2018 - 02.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
Survey Assistant
Team Nissan
Manchester, NH
01.2018 - 04.2018
- Assessed company cartography products company to evaluate ease of use and tested each for issues and effectiveness.
- Answered questions and provided information to public regarding assessment maps, surveys, boundaries and other concerns.
- Utilized established field surveying strategies to perform high-quality work.
- Contacted previous customer base to guarantee satisfaction
- Utilized corporate data through Excel
Education
Associates -
NHTI - Concord's Community College
Concord, NHSkills
- Service Promotion
- Research and Development
- Salesforce CRM Software
- Training and Onboarding
- Strategic Marketing
- Product Promotion
- Sales Forecasting
- Budget Forecasting
- Time Management
- Microsoft Office
Timeline
Social Media Marketing Manager
Team Nissan
01.2021 - Current
Sales Associate
Team Nissan
02.2019 - Current
Service Advisor
Team Nissan
04.2018 - 02.2019
Bar Manager
Whiskeys20
01.2018 - 01.2021
Survey Assistant
Team Nissan
01.2018 - 04.2018
Associates -
NHTI - Concord's Community College
Similar Profiles
JACOB CLARKJACOB CLARK
Finance Director at Team NissanFinance Director at Team Nissan
Juan PadillaJuan Padilla
Sales Manager at Nissan Yorktown Hights , Poughkeepsie NissanSales Manager at Nissan Yorktown Hights , Poughkeepsie Nissan
Shunichi FuruyaShunichi Furuya
Manager, Customer Racing & Int'l Biz Development at NISMO/ Nissan Motorsports & Customizing Co.,Ltd./ Nissan Motorsports International Co., Ltd.Manager, Customer Racing & Int'l Biz Development at NISMO/ Nissan Motorsports & Customizing Co.,Ltd./ Nissan Motorsports International Co., Ltd.