Leata Blakeney
Monroe,NC
Summary
Driven professional with a track record of enhancing business processes and customer satisfaction at Hinson Services. Excelled in office administration and customer service, demonstrating exceptional organization and verbal communication skills. Leveraged expertise in Quickbooks and Excel to improve expense tracking and report accuracy, contributing to a more efficient work environment. Proven ability to manage multiple priorities with a focus on results.
Overview
2
2
years of professional experience
Work History
Secretary
Hinson Services
02.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Sales Associate
TJ Maxx, TJX Companies
08.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Sun Valley High School
Monroe, NC06.2023
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- File Management
- Quickbooks
- Mail distribution
- Expense Tracking
- Fast Learner
- Critical Thinking
- Multitasking and Time Management
- Excel spreadsheets
Hobbies
Drawing
Read the Bible
Physical fitness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Secretary
Hinson Services
02.2024 - Current
Sales Associate
TJ Maxx, TJX Companies
08.2022 - 10.2022
High School Diploma -
Sun Valley High School
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