Leata Oakes
Tulsa,OK
Summary
Dynamic Office Manager with a proven track record at TriArch Architecture, excelling in financial reporting and customer relations. Skilled in staff management and vendor engagement, I fostered a collaborative environment that enhanced productivity and employee retention. Adept at resolving customer concerns, I consistently delivered exceptional service and maintained operational efficiency.
Overview
35
35
years of professional experience
Work History
Office Manager
TriArch Architecture
04.2006 - 05.2023
- Oversaw office inventory office supplies by ordering and requisitions and stocking and shipment receiving.
- Defined clear targets and objectives and communicated to other team members for billing purposes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment use, and was readily available to assist with any problems or concerns.
- Maintained service agreements for office equipment as well as scheduling necessary maintenance of equipment.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location.
- Maintained positive customer telephone calls to direct them to the proper personnel.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered project reports to various departments.
- Acted as point of contact for vendor collaboration for contracted services.
- Completed monthly and quarterly financial reports for senior management.
- Maintained employee records, hours worked, hours spent on projects and pto/vacation hours.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained accounts receivable and accounts payable records.
- Promptly responded to inquiries and requests from prospective customers.
Front Desk Manager
Heatherridge Assisted Living
06.2003 - 04.2006
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted visitors and residents upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees.
- Managed front desk maintenance of resident records,
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Attended staff meetings and brought issues to attention of upper management.
- Responded to telephone and in-person inquiries regarding rooms/apartment information and guest concerns.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Owner/Manager
Keith's Stitching
05.1988 - 11.2001
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Accomplished multiple tasks within established timeframes.
Education
No Degree - Accounting
Tulsa Community College
Tulsa, OK09-1987
Skills
Bookkeeping
- Billing
- Staff hiring
- Vendor engagement
- Staff management
- Clear oral/written communication
- Payroll and budgeting
- Banking operations
- Mail handling
- Document management
- Customer service
- Report writing
- Office administration
- Travel coordination
- Credit and collections
- Customer relations
- Office management
- Financial reporting
Timeline
Office Manager
TriArch Architecture
04.2006 - 05.2023
Front Desk Manager
Heatherridge Assisted Living
06.2003 - 04.2006
Owner/Manager
Keith's Stitching
05.1988 - 11.2001
No Degree - Accounting
Tulsa Community College
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