Summary
Overview
Work History
Education
Skills
Volleyball, Cooking, Baking and Grilling.
Timeline
Generic

Leataula Mauga Fesagaiga

Anchorage,AK

Summary

Accomplished Medical Receptionist at LBJ Tropical Medical Center, adept in customer service and administrative support, streamlined office communication, and improved patient satisfaction. Leveraged listening skills and multi-line telephone systems expertise, fostering team collaboration and enhancing workflow efficiency. Achieved notable increases in front office organization and patient care coordination. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

19
19
years of professional experience

Work History

Medical Receptionist

LBJ Tropical Medical Center
05.2005 - 11.2007
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Streamlined office communication by effectively coordinating between doctors and nurses.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Improved workflow efficiency, organizing back-office supplies and equipment.

Receptionist

Human Social Services
01.2008 - 07.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Assisted with planning office events and meetings for smooth execution.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Provided basic technical support for front office equipment, minimizing downtime.

Care Provider/ Caregiver

Midnight Sun Home Care
06.2016 - 01.2020
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Organized medication and provided reminders according to schedule.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Completed regular check-ins and progress report for each client.

Front Desk Receptionist

Pacific Office Center
10.2021 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Desk Receptionist

Cowork by RSD
07.2023 - 10.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Prepare coffee machine,make sure theres fresh milk,refilled coffee beans,while chocolate and hot chocolate.
  • Clean coffee machine once a week.
  • Keep all conference rooms clean and prepare for next meetings.
  • Cultivated positive relationships with members through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new members and securing paperwork completion.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

High School Diploma -

Samoana High School
American Samoa, Pago Pago
05.2005

Skills

  • Customer Service
  • Listening Skills
  • Scheduling
  • Team Collaboration
  • Appointment Scheduling
  • File Organization
  • Hospitality services
  • Complex Problem-Solving
  • Administrative Support
  • Work Prioritization
  • Multi-Line Telephone Systems
  • Mail handling

Volleyball, Cooking, Baking and Grilling.

I love playing volleyball. My favorite thing to do on my days off i would cook a lot of food and bake treats! During summer time my little family and I always enjoyed grilling BBQ, Polynesian style!!!

Timeline

Front Desk Receptionist

Cowork by RSD
07.2023 - 10.2024

Front Desk Receptionist

Pacific Office Center
10.2021 - 07.2023

Care Provider/ Caregiver

Midnight Sun Home Care
06.2016 - 01.2020

Receptionist

Human Social Services
01.2008 - 07.2017

Medical Receptionist

LBJ Tropical Medical Center
05.2005 - 11.2007

High School Diploma -

Samoana High School

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Leataula Mauga Fesagaiga