Leatha McCoy
Manager on duty ITP fueling
Foster City,CA
Summary
Manager ITP fueling offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager of Operations
United
San Francisco , CA
10.2022 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Compliance Coordinator
United Ground Express
Sarasota, FL
11.2018 - Current
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Improved company policies and standards to outline ethical, safe and efficient procedures.
- Created policies and programs to encourage managers and employees to report suspected fraud and other improprieties without fear of retaliation.
Supervisor of Operations
United ground express
Sarasota , Florida
03.2022 - 10.2022
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Manager on duty ITP Fueling
United Ground Express
06.2024 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Lead Ramp Agent Lead Customer Service Agent
United Ground Express
Medford, OR
11.2018 - 03.2021
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Maintained accurate documentation of performed work and completed tasks.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Business Owner
Self-employeed
Crescent City, CA
06.2001 - 07.2016
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Learned and remained updated on statutory requirements and regulations.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Education
Barber License - Barbering
Humbolt Bay Barber College
Eureka, CA06.2001
High School Diploma -
Rio Linda High School
Rio Linda, CA06.1989
Skills
- Originality and Creativity
- Business Leadership
- Records Organization and Management
- Planning and Implementation
- Operation Monitoring
- Inventory Management
- Staff Management
- Policy Development and Enforcement
- Maintaining Compliance
- Program Optimization
- Problem Anticipation and Resolution
- Customer Service
- Logistics Oversight
- Human Resources Oversight
- Corporate Partnerships
- Team Leadership
- Staff Training
- Recruiting and Hiring
- MS Office
- Employee Motivation
- Delegating Work Assignments
- Inspirational Leadership
- Business Growth Initiatives
- Interviewing and Prescreening
Accomplishments
GSC,BSO,Cargo,Pet Safe Qualified
ATW and BTW qualified
OPS Qualified
Compliance Trained
Certification
GSC
Timeline
Manager on duty ITP Fueling
United Ground Express
06.2024 - Current
Manager of Operations
United
10.2022 - Current
Supervisor of Operations
United ground express
03.2022 - 10.2022
Compliance Coordinator
United Ground Express
11.2018 - Current
Lead Ramp Agent Lead Customer Service Agent
United Ground Express
11.2018 - 03.2021
Business Owner
Self-employeed
06.2001 - 07.2016
Barber License - Barbering
Humbolt Bay Barber College
High School Diploma -
Rio Linda High School
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