Leathia Roberts
Stockbridge,GA
Summary
Dynamic customer service professional dedicated to enhancing customer satisfaction and driving company success through effective communication and relationship building. Demonstrated expertise in managing high volumes of inbound calls while utilizing CRM systems to streamline processes and improve client interactions. Reliable commercial cleaner excelling in fast-paced environments, consistently striving for excellence to ensure optimal service delivery. Compassionate caregiver with a strong focus on patient support, adept at administering medication and assisting with personal hygiene, fostering a positive and adaptive care environment through teamwork and empathy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Commercial Cleaner
Pritti Kleen Cleaning Services LLC
Atlanta, GA
10.2015 - Current
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Cleaned and sanitized restrooms using appropriate cleaning products.
Patient Care Technician
Kylee Health Care
Atlanta, GA
02.2019 - 06.2024
- Provided compassionate support to patients, ensuring comfort and meeting individual care needs.
- Assisted with daily living activities, promoting independence and enhancing quality of life for residents.
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
- Facilitated smooth transitions between healthcare settings by coordinating discharge planning and communicating pertinent information to all relevant parties.
Customer Support Specialist
AT&T
Atlanta, GA
11.2015 - 01.2017
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Customer Care Representative
RDI Marketing
Cincinnati, OH
02.2010 - 07.2015
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Arts - Fashion Design
Academy of Art University
Online06-2019
Skills
- Equipment safety
- Chemical storage
- Floor maintenance
- Safe Chemical Handling
- Deep cleaning abilities
- Team Training
- Sanitization techniques
- Project Coordination
- Supply Management
- Chemical Handling
- Furniture rearranging
- Strong Work Ethic
- Window Cleaning
- Glass and window washing
- Housekeeping skills
- Problem-solving capabilities
- Quality controls
- Strong work ethic
- Reliability and punctuality
- Self-motivation and initiative
Affiliations
Excellent verbal and written communication skills.
Strong problem solving abilities.
Proficient in CRM software (eg) Salesforce, Zendesk.
Strong attention to detail and organizational skills.
Team player with a positive attitude'
Certification
- Customer Service Certification Academy Of Art Institution
Education and Training
other
Timeline
Patient Care Technician
Kylee Health Care
02.2019 - 06.2024
Customer Support Specialist
AT&T
11.2015 - 01.2017
Commercial Cleaner
Pritti Kleen Cleaning Services LLC
10.2015 - Current
Customer Care Representative
RDI Marketing
02.2010 - 07.2015
Bachelor of Arts - Fashion Design
Academy of Art University