April Fyall
Summerville,SC
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Virtual Retail Sales Expert
T-Mobile
North Charleston, SC
05.2023 - Current
- Developed strong relationships with customers in order to generate repeat business opportunities.
- Presented promotional offers over the phone while ensuring compliance with applicable regulations.
- Attended weekly team meetings to discuss performance metrics and strategies for achieving goals.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Assisted with training new telesales representatives on product knowledge and call techniques.
- Generated new sales opportunities by upselling and cross selling additional products and services.
- Handled inbound telephone calls from interested customers.
- Developed new leads each day at or above quotas.
- Broke down objections using friendly, persuasive strategies.
- Followed up on sales leads through outbound calling.
Customer Service Expert
T-Mobile
North Charleston, SC
10.2022 - 05.2023
- Provided customers with accurate, valid and complete information on products and services.
- Analyzed customer feedback data to identify trends in customer requirements.
- Utilized problem solving skills to resolve customer issues quickly and accurately.
- Processed payments from customers using various payment methods.
- Gathered customer feedback to improve customer satisfaction levels.
Academy Trainer
Walmart
Summerville
07.2019 - 10.2022
- Customer Service, Teach and Train old and new associates, Stocking
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Documented all training activities including attendance records, feedback forms, surveys.
Office Administrator
Sandpiper Rehab and Nursing
Mount Pleasant
02.2018 - 09.2020
- Admission to new Residents, Record Keeping /billing, Personnel
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly upon arrival at the office premises.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
Office Manager
North American Title Loan
North Charleston
05.2017 - 07.2019
- Approve loans, Collection Calls, Assess Vehicle upon approving loans
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
Customer Service Representative/Plumbing Dispatcher Manager
ARS/Rescue Rooters
North Charleston
05.2015 - 09.2017
- Making outgoing calls to schedule HVAC inspections, Collecting payments, Setting appointments for system check and plumbing issues, Dispatching HVAC and Plumbing calls
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate Degree -
Kaplan University
01.2016
North Charleston High School
01.1998
Skills
- Responsible for handling all incoming and outgoing telephone calls
- Customer Needs Assessment
- Product Demonstration
- Competitor Analysis
- Customer follow-up
- Order Management
- Order Processing
- Customer Service
- Flexible Schedule
- Customer Engagement
- Transaction Processing
- Customer Assistance
- Product Promotions
- Relationship Building
- Product Knowledge
Certification
- Basic Life Support (BLS), 07/01/22, Present
- HCP - CPR (Adult / Child / Infant / Choking)
- Automated External Defibrillation / First-Aid
- BLS Certification
Timeline
Virtual Retail Sales Expert
T-Mobile
05.2023 - Current
Customer Service Expert
T-Mobile
10.2022 - 05.2023
Academy Trainer
Walmart
07.2019 - 10.2022
Office Administrator
Sandpiper Rehab and Nursing
02.2018 - 09.2020
Office Manager
North American Title Loan
05.2017 - 07.2019
Customer Service Representative/Plumbing Dispatcher Manager
ARS/Rescue Rooters
05.2015 - 09.2017
Associate Degree -
Kaplan University
North Charleston High School